10-16-2021 09:28 AM
Over the last 2 weeks my Google Home is very slow to respond. It sits and the lights spin after a command and many times it does not execute the command. Also, when I tell it to play a radio station it plays it on a nest speaker in another room. I have rebooted it by unplugging several times plus 2 factory resets and no change.
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07-14-2022 07:57 AM
Hi everyone,
Sorry to hear about the slow responses from your Google Nest speakers. If you're currently experiencing this, here are some things you should check first:
Once you've checked on those, give these troubleshooting steps a try:
If you don't see improvement after performing the steps above, please give us a call or chat via this link: https://bit.ly/3adTfGB. We'll be happy to look into this further!
Best,
Princess
07-18-2022 10:26 AM - edited 07-20-2022 01:04 PM
Hi everyone,
Thanks for your feedback. If your device is still experiencing the same thing after all the suggested troubleshooting steps, please visit this link https://bit.ly/3adTfGB. We'll be happy to look into this further!
Best,
Princess
11-03-2021 02:06 PM
Hi Axon54,
Thank you for reaching out. I am sorry to hear that your Google Home is responding slowly. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions.
I appreciate your patience and look forward to your response!
11-03-2021 04:40 PM
Firmware is 1.56.264660
11-15-2021 10:54 AM
Hello Axon54,
Thank you for your patience! I have some more questions regarding this issue.
I look forward to your response, I appreciate your time and understanding.
11-29-2021 06:41 PM
Mine has been working great at the same location, nothing changed except the google home respond poorly, it can't be WiFi related
11-19-2021 12:59 PM
Hi there,
It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you? Please keep me updated, let's get this issue resolved!
12-12-2021 12:43 AM
I am another user with the same problem. Started a couple of weeks ago after working fine for a couple of years. Specifically when I asked Google home to turn on or off a light it is completely inconsistent. It will tell me it is turning off the light and the lights on the home device will spin but the actual device does not turn off or it is delayed for a long time. Sometimes the delay can be 10 or 15 seconds and other times it can be a couple of minutes. Sometimes it won't turn off at all. Started doing this a couple of weeks ago.
12-16-2021 07:35 PM
I have the same issue, it started over a month ago. When I set a timer it takes 10-15 seconds to respond and then sometimes it starts right away. All the timers go off too, even upstairs. It is driving me crazy shouting to turn them all off. It never used to be like this.
01-24-2022 09:27 AM
Exactly my situation too. Google home was working great for years but recently it lingers before executing some voice commands
02-15-2022 08:48 PM
Same here. Followed all the resets. Its less than 15 feet from the router and modem and the newer versions work. This is a first gen. Starting to believe based on the comments its being throttled by google
03-03-2022 12:15 PM
Same issues here too. Worked fine for a couple of years then after Christmas it struggles to recognise commands and is extremely slow at responding to anything.
01-16-2022 08:15 PM
It's January 15th 16th 2022 I've been having the same issue with my first gen I have Google hub router no issue otherwise it's just not responding fast like before it feels like Google is trying to make us buy the newer hubs.
01-22-2022 01:31 AM - edited 01-22-2022 01:32 AM
I have the same problem with my Google home max for a week now. It worked flawlessly before. Very slow to turn off lights - ten to twenty seconds delay.
01-22-2022 10:07 AM - edited 01-22-2022 10:09 AM
Not sure what exactly I did but I finally got mine working again normally.
First I tried forgetting the wifi network setup via the Google home app. Then I tried to re-configure it for the same network. It wouldn't connect at all. My internet and wifi were working fine otherwise.
So I power cycled the Google home unit... And on reboot it still refused to connect to wifi. That was in the morning. So I just left it like that and when I came back later in the day, it had reconnected itself and was working normally again.
Mine was slow for about a week straight before this.
01-22-2022 10:18 AM
Thanks for the info. When I went into the Home app and told the Google Home to reboot, it came back and worked fast (like normal) for a day or so and then it reverted to the really slow response again.
Please monitor your progress and let us know if it slows down again after a few days. It'll be interesting if rejoining the WiFi network helped fix your problem for sure.
Thanks
01-25-2022 01:10 PM
On the back of each unit near the mic button is a reset button. Hold it until it resets. Go back into Home and find it again and set it up like a new unit.
01-25-2022 01:16 PM
Thank you for the speedy reply. And when you say you put them on a different network do you mean you just changed the network ID or SSID to a different name?
01-25-2022 07:03 PM
I have a dual band router. 2.4 and 5 ghz. I just put them on the other side of the router on the 5 ghz side.
01-25-2022 01:02 PM
Reset the units that are slow and have your home reset them up. I also put them on a different network. All is well now.
01-25-2022 01:05 PM
Can you provide a little more information on what you did specifically and how you did it?
11-19-2021 02:56 PM
Hi Frances,
11-22-2021 11:23 AM
Hello Axon54,
Thank you for your reply back. Could you please try some more steps?
Does this issue still occur with different networks?
Please let me know, thank you!
11-24-2021 05:23 AM
Hi Frances,
Different user with the same issues I have tried this and it is still laggy. Mine is 1.5 fr from the router on a 5Ghz band with a mesh network and I have 1G down. Can you help explain what may be causing the lag if not the device?
11-29-2021 07:04 PM
This did not help. It is still very slow at times. When I tell it to stop it keeps playing Tune In fir 10 seconds then shuts off. Oh and when I say hey google the music does not stop. Keeps playing
12-14-2021 02:00 AM
I have the same problem. Have tried rebooting and connecting it to my mobile hotspot. it is still very laggy at responding to commands. cast firmware 1.56.282045. Issue also started around October
12-15-2021 02:55 PM
me too... i have 2 mini's side by side. One answers my question in 2 second and the other in 1 to 2 minutes....
12-27-2021 01:04 PM
Having the same issues as everyone else. It's almost unusable
12-14-2021 10:40 AM
Same problem here, for a Google Nest Display.
Cast firmware: 1.56.277269
System firmware version: 4.20210608.1.1146.
When I say "Hey Google", the lights start spinning, but you see the titles of tabs behind it. When I follow up with the command, like "turn on kitchen", it takes about 60 seconds to print TURN ON KITCHEN on the screen. Then it says "there was a glitch. Try again in a few seconds".
Tue unit is about 10ft from the router. I have tried bit 2.4 and 5Ghz bands, hardware and software reset the Display. No change
Not sure it has anything to do with it, but the problems seems to be worse since I upgraded from Pixel 3a to 5a three weeks ago. Also, my wife changed from Pixel 2 to 5a about 2 months ago. The display was responding to her commands ok, until I change to my 5a. Since then, it is ignoring her, despite her being a family member... It worked until a few days ago, when I put the Display in Guest mode.
Weirder and weirder, for sure!
12-16-2021 08:57 AM
Same issue here. Slow / not responding. Have you introduced new firmware upgrade that causes this?
12-16-2021 01:24 PM
No I have not intentionally installed any firmware updates. Do you mean on Google home devices or software or?
12-16-2021 01:53 PM
I meant, if Google have introduced a buggy firmware update… 🤷♂️
12-16-2021 10:21 AM
Looks like not only is my Google Home slow to respond so it’s any support from Google
06-11-2022 12:17 PM
They have proven time after time how mediocre they are.
12-16-2021 10:28 AM
I agree with the slow response. Google used to be much better than that.
However, the slow response of the Home Display resolved itself since yesterday evening...
Newest version, not sure if it is any different from my last post
Cast firmware: 1.56.277269
System firmware version: 4.20210608.1.1146
12-19-2021 08:58 AM
I have the same issue: google home for a few months now lags in response. NOTHING has changed. Not location, not router, not network. No new appliances or other new equipment to interfere. Frankly, Alexa app in our Ecobee thermostat will answer before the google home app will. When I unplug it will respond quickly for a few questions and then - again - the inexplicable lag before the device answers. It used to be my go-to device, but unless there's a fix, I don't see the value.
12-20-2021 06:10 AM
Let me know if this ever mysteriously starts working again or if you find a resolution. Mine continues to misbehave inexplicably. I have tried everything I can think of and invest in a lot of time trying to get to the bottom of it.
12-20-2021 07:10 AM
I too have tried everything possible but the lack of response from Google is most frustrating. I spend far too much time on this issue. I’m very close to dumping the whole system.
12-27-2021 12:43 PM - edited 12-27-2021 12:43 PM
Update: after posting my problem, I received many replies from people saying they had the same problem. Interestingly, two days ago my google home started working normally again. I hesitated to put this out immediately if it was a fluke, but it seems to be working fine now. If google fixed it then thanks. Hopefully all the others were or will be fixed too.
12-20-2021 11:13 AM
Same here. Waiting 20 seconds until lights actually go out. SOOOO irritating. What's going on Google?
12-22-2021 02:04 PM
Same issue here