Google Home with gray rectangle overlay on home screen

[Aleksander]

 

Hi, 

For last 3 days my home screen (Weather Frog) is covered with gray overlay rectangle. 

Some of other guys report same problem from last two weeks with photo frame. 

Any ideas whats wrong? 

[Muddi · Accepted solution]

Hey folks,

Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey Pruskaya,

Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.

I'll wait for your reply.

Cheers,

Muddi

[Muddi]

Hey folks,

Quick question, which country are you located in?

Regards,

Muddi

[OyvindLille]

Norway here. 

I’ve had this issue for a while. Possibly since August. 
Fuchsia version: 7.20220419.2.166

Firmware version: 48.41.32.466204089

[DavidRS]

Same here. Also Norway. 

[jpinzon408]

Hi Muddi, 

Colombia 🤠, 

I have a question: every time the gray overlay rectangle comes out, I restart it, and it disappears, and after a while, it appears 🙄.

[Muddi]

Hey DavidRS,

No need to fill out a form as our team is looking into this issue now, and rest assured that I'll update the thread as soon as I have more information to share. Same as with @jpinzon408, please continue to follow this thread because I'll be posting all updates here.

Cheers,

Muddi

[Racso]

Same happened to me. I'm in Peru

[Muddi]

Hey Racso,

Sorry to hear that. Could you tell us when and where did you purchase your device?

Cheers,

Muddi

[Racso]

Last week on best buy in Las Vegas

[OyvindLille]

@Muddi Any update on this? Should I contact the reseller and get a replacement?

[DavidRS]

If you change from picture frame to clock for screen saver, you can use the hub as normal. 

[OyvindLille]

Sure, but the product is faulty and by Norwegian consumer law you should get a replacement if they can’t fix it within reasonable time. 

[Alexpenett]

Something is wrong with my Google nest. Any idea how I could fix it? There is a huge gray square on my photo frame. 

[Muddi]

Hey OyvindLille,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 

@Alexpenett: To help us get a better picture of what's happening, do you mind sharing a photo?

Cheers,

Muddi

[DavidRS]

I have the same problem, can you send me a link to the form?

[Joaquin_ferro]

The photographs are seen with this white box.

How can I solve it?

the google nest is new

VERSIÓN FUCHSIA
7.20220419.2.164

VERSIÓN DEL SOFTWARE
48.41.32.466204089

VERSIÓN DEL FIRMWARE DE CAST
1.62.312297

[Juni]

Hi Joaquin_ferro,

Thanks for reaching out. Our team is already investigating this. Your case has been merged to the similar trending issue on this thread in the Community. I suggest that you follow the main thread for updates because this thread will be locked automatically.

Thanks,

Juni

[Mathiaszk2000]

the gray box is conected to the clock on the home screen, when i disable the clock in the box disepears, or if you set your home screen to just clock and not any pictures or the frog the box disepears once more.

the problem must be somthing with the overlay of the clock with pictures or the frog behind it,

this makes sense becuse when you swipe to the right all the overlays on the home screen disepears and that means the clock disepears witch in turn means the gray box diepears sa well

hope any one can get this to the programing folks this bug has been bugging me for the past 2 months now and i dont know where to post a issue report

[Aleksander]

Hi,

I confirm, when clock feature is enabled it gives this overlay, when clock is disabled it works fine.

Still, the clock shoudl be avilable...

[Dan_A]

Hi Mathiaszk2000,

Have you tried the steps above? Let's try to reset your Nest Hub so we can see if there would be any changes after the reset. Doing so will revert it back to its default and original settings and tell me how it goes.

Thanks,

Dan

[Mathiaszk2000]

this did not work but thanks for trying 🙂

[Dan_A]

Hi Mathiaszk2000,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Regards,

Dan

[toffen]

Hello. About 2 months ago, a strange problem occurred on my 2 Nest hub 1 gen. It is only when images are to be displayed, not when I use the screen for news, weather, etc.. A white mist forms on the screen. See attached picture. I have tried to factory reset and set up again several times but without success. Can anyone help me? Fuchisa version 8.20220713.2.219 Software version 49.57.36.477782712 I also have the 2nd gen of the Nest Hub but don't have that problem on it. Best regards

[Muddi]

Hey toffen,

Thanks for sharing details about the issue here. My apologies for the delays.

I know the feeling when you're having issues on your Google Nest Hub screen. Let's get to the bottom of this. A few questions: what country are you located in? Have you tried resetting your device to see if it will have the same issue? Also, when and where did you purchase it?

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hi there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Cheers,

Muddi

[Joaquin_ferro]

Hello, with the google nest hub max that I had initially, the factory restore did not work, the store where I bought it changed it for me. The funny thing is that when configuring it for the first time, everything was fine but I noticed that it had not been updated and after a while the same thing happened, I restored it again and if I downloaded the updates and it worked, so far everything is going well

[Joaquin_ferro]

Hello, with the google nest hub max that I had initially, the factory restore did not work, the store where I bought it changed it for me. The funny thing is that when configuring it for the first time, everything was fine but I noticed that it had not been updated and after a while the same thing happened, I restored it again and if I downloaded the updates and it worked, so far everything is going well

[Muddi]

Hey Mathiaszk2000,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@Joaquin_ferro: Thanks for updating the Community forum of your resolution — it's a big help!

Cheers,

Muddi

[YanDeer]

Hi,

I did a factory reset on my device and it solved my problem with gray rectangle. Thanks for the tip.

[Muddi]

Hey YanDeer,

Perfect! Happy to hear that resetting your device resolved the issue. 

To other users, please feel free to update the thread if you still have the same issue so we can further assist you.

Cheers,

Muddi

[aatienza]

Hey everyone,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Muddi · Accepted solution]

Hey folks,

We are getting similar reported issues like this and rest assured that our team is looking into this issue at hand. Please try to reset your device by following the steps on this link.

If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB

Cheers,

Muddi

[Muddi]

Hi toffen,

Just bumping in to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[Mathiaszk2000]

to all the Community Specialists reseting your nest dose not work