Google Hub-Black Screen

[EndUser]

DEVICE :  Google Nest Hub

ISSUE :     Black screen, unresponsive

STEPS TAKEN:  Reboot device, Recovery mode, Factory reset

CONTEXT : Long time google home user and up until now, fairly satisfied overall (8 devices not counting "works with" vendors.) 

If I am missing any helpful methods please let me know

Kind Regards,

EndUser

[Juni]

Hi EndUser,

Thanks for posting. Let me help you. A few questions: when did it start? Do you have another Google Nest Hub? If yes, are they working fine? Could you share a short video clip showing the concern so I can have a better look?

Keep me in the loop.

Cheers,

Juni

[Jake]

Hey EndUser,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey EndUser,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake