Google Hub screen blank-white

[TheGoodCouple]

I've done the recovery process, and done a factory reset multiple times, to no avail. The screen remains blank. It responds if we ask it information, to play music, etc, but remains blank, which is an issue since we use it for recipes etc. What can be done, beyond what I've already done? Thanks!!

[David_K]

Just to check, you're referring to these recovery steps?

For Google Nest Hub (1st gen):

• Place the device in Recovery Mode 
  • (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
• Attempt a Factory Data Reset once the device boots into Recovery Mode 
  • (hold down both volume up and volume down buttons at the same time.)  

For Google Nest Hub (2nd gen) and Google Nest Hub Max:

• At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
• Repeat step one, 10 more times. (For a complete total of 11 times).
• After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[Jake]

Hey TheGoodCouple,

I wanted to check in, and see if you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey TheGoodCouple,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake