Google Nest Hub Max does not recognize me when I click the checkmark on a reminder

[brianscoop]

My Google Nest Hub Max shows me reminders that are due or overdue, with a checkmark. When I touch the checkmark it says it does not recognize my voice and suggests I go to Google Assistant to train it. My Google Home Mini has no issue nor does my phone. Why would I have to do this every time? I wasn't speaking either, I was "clicking" with my finger.

[MikeClark]

First, make sure: Your Google Nest or Home speaker or display is powered on and plugged into a wall outlet. The microphone isn't muted. For Google Home: On the back of the device, touch the microphone mute button.

Hope this helps,
Mike

[brianscoop]

It's not that it doesn't hear me. It responds when I speak to it. My issue is that when I TOUCH the checkmark on a reminder card it then says it doesn't recognize me. 

[Dan_A]

Hi folks,

@MikeClark, thanks for the help.

@brianscoop, that is interesting. As you've mentioned, there are no concerns when it comes to voice commands using your Nest Hub Max and your Google Home Mini, right? But when on your Nest Hub Max screen, it says it doesn't recognize your voice? Thanks for the info, it really helped a lot isolating your concern. We first need to check the "Personal Results" if it's enabled on your devices and re-train the voice match. Follow the steps below:

1. On your phone or tablet, open the Google Home app .
2. At the bottom, tap Home > Settings.
3. Under “Features,” tap Google Assistant > Personal results.
4. Edit settings for the devices in your home.

For more detailed info, open the links below:

• Allow Personal Results
• Voice Match

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan