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Google Nest Hub Max is not starting

lucio_frantz
Community Member

Hi there,

I'm having a problem with my Google Nest Hub Max.

It is getting stuck in the initialisation page -> on the 'G' logo.

 

I've tried these 2 options already and it's not working. Can someone help me here?

  • For: Google Nest Hub (1st gen)
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a reboot.
    • If this issue is unresolved, please perform the workaround below:
      • Place the device in Recovery Mode 
        • (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
      • Attempt a Factory Data Reset once the device boots into Recovery Mode 
        • (hold down both volume up and volume down buttons at the same time.)  
  • For: Google Nest Hub (2nd gen) and Google Nest Hub Max
    • Please ensure that you are using the official power adapter that came with the Nest display.
    • Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
    • If this issue is unresolved, perform the workaround below:
      • At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
      • Repeat step one, 10 more times. (For a complete total of 11 times).
      • After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.
7 REPLIES 7

Princesss
Community Specialist
Community Specialist

Hi lucio_frantz,

 

Thanks for visiting the Community.

 

I appreaciate all the details you've shared as well as the steps you've tried. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Hi @Princesss ,

Thanks for answering.

Done.

Princesss
Community Specialist
Community Specialist

Hi lucio_frantz,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

Amaze
Community Member

Same thing happened to me. Happened early AM on 8/24/2022. Been working with a community specialist but nothing has worked so far. I think a push software update from Google killed my nest hub but no way to prove this. I'd buy another nest ( Google reduced price to $55 ) but ... no guarantee it wont happen again and Google supports playing games. I think our nest hubs are dead by friendly fire. 😥

Princesss
Community Specialist
Community Specialist

Hi Amaze,

 

Sorry to hear about this. If you have tried the steps posted above, kindly fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Amaze
Community Member

Hi Princess : filled out the form. I think my Google hub stopped working after fuschia push software update on 8/24/2022. Can you confirm a Google update at that time?

Princesss
Community Specialist
Community Specialist

Hi Amaze,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess