I have three outdoor Nest Cams and three Nest Hub Max's (which include built-in Nest Cams). I recently reset the three NHMs and then added them back to my home via the Google Home app.
After the reset, all three NHMs don't allow me to set up the Nest Cam functionality and I receive the errors 'There was a problem communicating with Google' and 'Try moving closer to your Nest Hub Max'.
I have tried moving the NHMs closer to my router, resetting my router, resetting my phone, resetting the NHMs again, reinstalling the Home app, reinstalling the Nest app and adding the NHMs to a new home in the Google Home app.
Does anyone have any ideas? All other features work with the faulty NHMs, just not the Nest Cam function.
Thanks in advance
Thanks for sharing details about the issue here. My apologies for the late response. I know how challenging it is when you're having issues setting up your Google Nest Hub Max devices. Let's try these steps below:
Let us know how it goes.
Thank you for the detailed response, I really appreciate it.
I went through all the steps but unfortunately had no success. I have three outdoor Nest Cams, do I need to completely reset these to get my Nest Hub Maxs working?
I'm not sure if this helps but here are all my details
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Hi, I have exactly the same symptom as kiwi_88. I reset my NHM today and cannot set up the Nest Cam though it previously worked before resetting. I have tried all the troubleshooting steps mentioned here but also had no success. I have a variety of Google Hubs, Minis, and Nest cameras/doorbell.