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Google Nest Hub doesn't change TV channels

JSI65
Community Member

Hi,

I have so far managed my two Samsung Smart TV with Google Home, using the Samsung Smart Thing app on my Samsung smartphone,  from Friday afternoon to my voice request Google turns the TV on and off, increases or decreases the volume and also manages to switch to next channel, but does not allow me to change channel giving direct voice command, keeps repeating that in order to carry out the operation I have to specify which device to do it on. I cannot understand what has changed, I do not use Chromecast for televisions, I have always used in all these months the two televisions loaded in the rooms of Google Home through the Smart thing app, I have an extreme need to manage the televisions with voice commands and I would like to do it again as the first. Can you help me please? Thanks and apologize for my english,  i hope it was understanding.

15 REPLIES 15

LordTiggy
Community Member

Same problem here. Was able to change channel for multiple months and since last friday it just doesn't work anymore. Getting exactly the same reply from my mini as you. The Samsung Smartthings app works like before. I suppose google changed something. Can't find anything on this anywhere and it seems it started 2-3 weeks ago for volume control also (from the most recent posts on forums).

I hope google fixes this soon because my father in law needs the voice commands, can't use his hands due to muscle disease.

JSI65
Community Member

that's right I have the same problem as your father-in-law, but the volume change continues to work for me. I have not found where to contact the google support service, can someone help us? thank you

LordTiggy
Community Member

I did sent feedback from within the google home app on my cellphone. Click the letter of your name in the top right and select feedback. Didn't get any reaction yet ...

JSI65
Community Member

I received an answer by chatting on the google home facebook site, I have not solved the problem yet but we are trying

LordTiggy
Community Member

I ll keep you updated if I get a reply too

JSI65
Community Member

I inform you that I have done several configuration tests with them on messenger, but they did not work, but amazing this morning everything is back to work as well as before. i believe google has rolled out an update that fixed the problem.
try to see if it works for you

LordTiggy
Community Member

I was just gonna tell you exactly the same; since this morning it is indeed working again.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We're glad to hear that you can now change the channel on your TV using your Google Nest Hub. If you have any other questions or concerns, please feel free to respond on this thread, and the community will be happy to help.

 

Have a nice day.

 

Regards,

Muddi

AmyMcF87
Community Member

Hi Muddi,

Unfortunately my problem persists with a Google nest and Samsung TV using smart thing. We use these devices as accessibility for my father who has Parkinsons disease. When can I expect to get the update that will fix this problem? Thanks in advance.

The problem is on google's side; had the problem for couple of days; fixed itself and since yesterday it is back ... I don't think we can do much.

I installed a smart Wi-Fi remote control  as a backup for my father in law so he can use that when google is not working like it should. It doesn't work as good as the build in functions of google itself but he uses only a couple channels. No channel up/down with that thou and every channel has to be programmes as a scene in the remote.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if anyone had any questions from here? Please let me know, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

AmyMcF87
Community Member

Hi Jake,

 

this issue has resolved itself (after many hours of trying to sort it out, it just resolved itself) but we continue to have issues with the nest. We have to use a very specific order of commands to get it to change the channel “hey google, on the main tv, change the channel to channel ___” and even then it often take 3-4 goes. As we rely on this as an accessibility device, the ongoing problems are super, SUPER frustrating. 

Jake
Community Specialist
Community Specialist

Hey AmyMcF87,

 

I am glad to hear the issue has resolved itself and everything is working as intended. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake