Google Nest Mini disconnecting on a daily basis

[EllipseArts]

Only my Google Nest Minis kept disconnecting from Wifi, Google Nest Hubs are working fine. I've already tried factory reset, reboots for umpteen times. Also tried to reboot my router even though it's working fine (the rest of my devices have stable connection through out. On my router GUI, it showed that the nest minis are connected). Please help, it's so frustrating. Or can I get an exchange? My warranty is still valid. 

[Princesss]

Hi EllipseArts,

Thanks for reaching out to our Community.

We're sorry to hear about this experience. Since this is only isolated in your Google Nest Mini, could you tell us the distance of it from your router? Also, could you provide the cast firmware version of your speaker?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Tap and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX".

Looking forward to your response.

Best,

Princess

[EllipseArts]

Hi Princess,

My nest mini is only about 2m away from my router. 

My cast firmware is 2.57.375114.

Appreciate your reply. 

[Juni]

Hi there,

Thanks for the additional info you've shared. We'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Regards,

Juni

[Alex_S]

Hey EllipseArts,

We haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Warmly,
Alex

[EllipseArts]

Hi! My apology as I have just received the email notifications. Have submitted the form!

[Alex_S]

Hello EllipseArts,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Cheers,
Alex