05-01-2022 11:16 PM
05-02-2022 05:35 AM - edited 05-02-2022 05:35 AM
Are you using the original power supply and adapter that came with your device?
Just checking, have you tried putting your device into recovery mode?
For Google Nest Hub (1st gen)
For Google Nest Hub (2nd gen) and Google Nest Hub Max
05-04-2022 04:18 AM
Thank you for your reply. I am able to factory reset but after the count down the screen goes black for a second and then grey screen and then to recovery mode asking for yet another factory reset. I have done this cycle at least 5 times.
05-04-2022 12:21 PM
Appreciate you trying those steps. I've shared this with the community team who can check on further troubleshooting options with you.
05-05-2022 01:49 AM
Hey Jen62,
Thanks for reaching out. I appreciate @David_K for lending a hand.
I know how challenging it is, not having a working device when needed. Could you share a short clip video showing the issue, so we have a better picture of what's happening on your device.
Looking forward to your response.
Cheers,
Muddi
05-07-2022 03:00 AM
Hi Muddi
I am unable to load a video but here is a photo of the display. When I attempt factory reset it will count down but then always goes back to Recovery Mode.
thank you
05-07-2022 08:25 AM
Hey Jen62,
This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:
Also, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
05-07-2022 05:54 PM
Hi
I didn’t unplug the device and there was no power outage I just noticed it one morning in g screen mode, I hadn’t been using the device. This was about a month ago.
Now after countless factory resets and changing power outlets it is stuck in Recovery mode.
kind regards
Jen62
05-12-2022 06:05 AM - edited 05-12-2022 06:06 AM
Hey Jen62,
Thanks for the update. We got the form you've submitted. We send you an email about your concern and let's continue through that channel.
Cheers,
Muddi