07-07-2022 08:46 AM
I have restarted my wifi. Reset the google home mini by holding onto the button on the bottom of it. I have deleted and redownloaded the home app. I have also removed all the homes on the app and devices and it is unable to communicate. I am also close to wifi router and Google mini.
Help.
Answered! Go to the Recommended Answer.
07-07-2022 02:59 PM
Dit your Google Mini work before at your place, or is it a first time install ?
If it worked before, really try to factory reset it again. Power Off, Power On, wait for 3 minutes and then open the Google Home app to install it.
Also, make sure that 2.4 GHz is active as your wifi signal, these products are NOT compatible with 5 Ghz wifi !
If the problem remains, return it to your vendor and ask for a replacement as i would then think its a "dead on arrival".
Greetings,
Nicolas
Techno Guide
07-07-2022 02:59 PM
Dit your Google Mini work before at your place, or is it a first time install ?
If it worked before, really try to factory reset it again. Power Off, Power On, wait for 3 minutes and then open the Google Home app to install it.
Also, make sure that 2.4 GHz is active as your wifi signal, these products are NOT compatible with 5 Ghz wifi !
If the problem remains, return it to your vendor and ask for a replacement as i would then think its a "dead on arrival".
Greetings,
Nicolas
Techno Guide
07-12-2022 11:38 AM
Hey Ladimair,
I wanted to check in with you, and see if you are still in need of any assistance. Was the information provided by Techno_Guide able to help resolve your issue? Please let me know, as I would be happy to take a closer look and ensure you are good to go.
Best regards,
Jake
07-15-2022 10:53 AM
Hey Ladimair,
I wanted to follow up with you. Please let me know if you have any questions from here, as I would be happy to take a closer look.
Best regards,
Jake
07-16-2022 11:55 AM
Hey Ladimair,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Alex