Google home mini not working

[Ladimair]

  I have restarted my wifi. Reset the google home mini by holding onto the button on the bottom of it. I have deleted and redownloaded the home app. I have also removed all the homes on the app and devices and it is unable to communicate. I am also close to wifi router and Google mini. 

Help. 

[Techno_Guide · Accepted solution]

Dit your Google Mini work before at your place, or is it a first time install ?

If it worked before, really try to factory reset it again.  Power Off, Power On, wait for 3 minutes and then open the Google Home app to install it.

Also, make sure that 2.4 GHz is active as your wifi signal, these products are NOT compatible with 5 Ghz wifi !

If the problem remains, return it to your vendor and ask for a replacement as i would then think its a "dead on arrival".

Greetings,

Nicolas

Techno Guide

[Jake]

Hey Ladimair,

I wanted to check in with you, and see if you are still in need of any assistance. Was the information provided by Techno_Guide able to help resolve your issue? Please let me know, as I would be happy to take a closer look and ensure you are good to go.

Best regards,

Jake

[Jake]

Hey Ladimair,

I wanted to follow up with you. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[Azarco]

Hey Ladimair,

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Cheers,

Alex