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Google home mini not working

Ladimair
Community Member

Screenshot_20220707-114128_Home.jpg

  I have restarted my wifi. Reset the google home mini by holding onto the button on the bottom of it. I have deleted and redownloaded the home app. I have also removed all the homes on the app and devices and it is unable to communicate. I am also close to wifi router and Google mini. 

 

Help. 

1 Recommended Answer

Techno_Guide
Community Member

Dit your Google Mini work before at your place, or is it a first time install ?

If it worked before, really try to factory reset it again.  Power Off, Power On, wait for 3 minutes and then open the Google Home app to install it.

Also, make sure that 2.4 GHz is active as your wifi signal, these products are NOT compatible with 5 Ghz wifi !

If the problem remains, return it to your vendor and ask for a replacement as i would then think its a "dead on arrival".

Greetings,

 

Nicolas

Techno Guide

View Recommended Answer in original post

4 REPLIES 4

Techno_Guide
Community Member

Dit your Google Mini work before at your place, or is it a first time install ?

If it worked before, really try to factory reset it again.  Power Off, Power On, wait for 3 minutes and then open the Google Home app to install it.

Also, make sure that 2.4 GHz is active as your wifi signal, these products are NOT compatible with 5 Ghz wifi !

If the problem remains, return it to your vendor and ask for a replacement as i would then think its a "dead on arrival".

Greetings,

 

Nicolas

Techno Guide

Jake
Community Specialist
Community Specialist

Hey Ladimair,

 

I wanted to check in with you, and see if you are still in need of any assistance. Was the information provided by Techno_Guide able to help resolve your issue? Please let me know, as I would be happy to take a closer look and ensure you are good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Ladimair,


I wanted to follow up with you. Please let me know if you have any questions from here, as I would be happy to take a closer look.

 

Best regards,

Jake

Azarco
Community Specialist
Community Specialist

Hey Ladimair,

 

We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Cheers,

Alex