04-29-2022 12:21 PM
05-02-2022 07:50 AM
Have you recently changed your Wi-Fi password, router, modem, or internet service provider?
If your device is still connected to an existing Wi-Fi network, you can follow these steps to check the Wi-Fi network it is connected to. See the "If your speaker or display is currently connected to a Wi-Fi network" section.
If those steps don't help, try these steps:
If these steps don’t solve the issue, you can try factory resetting your speaker or display, then set it up again.
05-05-2022 10:12 AM
Hi everyone,
Thanks for posting.
@David_K, thanks for the steps you provided.
@Grannyx14, we hope that the steps provided from the previous thread worked on your end. If you have any questions, feel free to respond to this post.
Best,
Princess
05-08-2022 10:08 AM
Hi everyone,
Chiming in to check og you still need help with this?
Let me know if I can assist you with anything else, otherwise I’ll be locking the thread.
Best,
Princess
05-09-2022 10:15 AM
Hi there,
I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!
Best,
Princess