Google mini connectivity

[Tink13]

Hi my google mini doesn’t stay logged in, every day I have to log in through the google home app (it’s been like this for a long time), and now it won’t even play music when asked or it won’t listen to commands! Is this a normal thing with mini? It’s frustrating when you pay so much for these and then they don’t work!!! 

[MrGoogle]

There isn't a login for the Mini per se.  The Mini is associated with your Google account by virtue of you going through the setup while logged into the Google Home app with your Google credentials.

When you use the wake word of "Hey Google" do the lights on the top turn on?  Does it respond in any way?

[Tink13]

Hi yes it says please log in through the google home app, I have to go through the setup process every day! I’ve given up using it… is there something I can do to fix it? 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[BG1]

Same. See the post towards the bottom. I have to add it again each day. 

[Tink13]

Hi Jake 

yhis definitely hasn’t been resolved, I’ve stopped using my mini because it really is annoying having to log in every day… 

thanks

cheers

bec

[Jake]

Hey all,

I am sorry to hear the issue is still present, and for the delayed reply once again. Do you mind me asking what troubleshooting steps you have tried? I would like to look further into the issue for you. Please let me know.

Best regards,

Jake

[BG1]

I’ve tried:

 Unplug, replug.
Factory reset.

Remove device and reinstall 

nothing seems to work

[Jake]

Hey BG1,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey BG1,

I wanted to check in and ensure you have filled out the form for our Team? Please let me know if you have any questions from here, as I would be happy to answer.

Best regards,

Jake

[BG1]

Yes I filled out the form. It seemed like I was entering the same info I’ve said here

[Tink13]

i've done all this too and nothing...  it's an expensive paper weight

[MrGoogle]

That's very bizarre.  Do you still see the Mini on the Home App screen anywhere?

If it's not, what do you do to add it back to your Home App?  Go through the process of clicking on the + and choosing Setup New Device?

[BG1]

I have the same issue. I have to add it all over again using the + step. 

[Tink13]

yes i have to add new device everytime... 

[Jake]

Hey all,

I am sorry for the confusion with the form. The form is used to escalate the issue to a higher Team, who will then email you with more details. Please let me know if you have any other questions from here, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake