05-26-2022 10:52 PM
Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it
Answered! Go to the Recommended Answer.
06-21-2022 05:54 AM
I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.
06-27-2022 07:16 PM
I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share.
I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down just to see that our team is already investigating the issue.
@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.
07-06-2022 03:24 PM
I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.
07-14-2022 06:23 PM - edited 07-14-2022 06:25 PM
We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.
Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.
@MarsHotel : Is it happening on a specific station only?
@skram : Thanks for the information. I already forward it to the team.
08-08-2022 08:13 PM
For those who are still experiencing the issue, please provide the following info:
To check which firmware version you're on, follow these steps:
06-15-2022 08:00 PM
Thanks for the update. We're happy to hear that it was working on your end. However, there are other users still having the same issue, so I'll go ahead and duplicate this thread to the main one here. All users will receive updates on this issue on the main thread and we recommend updating and checking this thread when needed.
06-06-2022 04:32 AM
When is the Tune In issue going to be finally fixed?
Over the years, it's gone from working, to not always playing the right station, to not playing the station at all. Back and forth between these different scenarios.
And now I can't even cast Tune-In from the app on my phone.
I've had enough and hear the complaints daily from my family.
Is it time for me to throw away my google products and switch to Alexa or Apple?
06-07-2022 05:48 AM
Interesting - it worked this morning - hope it stays!
06-07-2022 09:53 AM
Thanks for visiting the Community.
It's good to know that TuneIn is now working. I appreciate you for updating this thread.
I'll keep this thread open for 3 more days while monitoring it. Let us know if you have additional questions by updating this thread.
06-08-2022 04:38 AM
Mine finally worked again yesterday but isn't again this morning.
06-08-2022 07:25 AM
It's not working anymore.
06-08-2022 10:03 AM
Thanks for responding.
Our team is already monitoring this and I'll make sure to update this post as soon as we have news about this.
Thanks for your patience.
06-12-2022 02:23 PM
Chiming in to check if you still experience the same thing? Let us continue out conversation on this main thread so we can also get updates from other users.
06-12-2022 03:46 PM
Still experiencing issues - it suddenly worked one day last week but otherwise has been down - for all stations - for over two weeks.
06-13-2022 03:57 AM
Still having issues:
(I'll post this in the other thread you linked as well)
06-13-2022 04:21 AM
And now that I went through those three scenarios to see what worked and what didn't, the first one no longer works - just silence as well.
06-13-2022 03:59 AM
I tried to post to the "main thread" in your link, but that one is locked.
06-13-2022 04:11 AM
Same here - similar issues (but CBC in Toronto, as well as Jazz FM in Toronto) and also tried to post in the "main thread", but locked for me as well.
06-14-2022 07:29 AM
Same issue on TuneIn in HK. It didn’t played RTHK 5 since two weeks ago.
06-15-2022 04:09 AM
New issues this morning:
06-16-2022 02:08 AM
Just a quick update. Our team is still looking into this issue. I'll go ahead and duplicate this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
06-23-2022 06:35 PM
I am tired of waiting for a Google response describing what has happened to the CBC streaming service via TuneIn and what is being done to correct the situation. Instead of waiting, I ordered my Amazon Echo Dot this week. I look forward to hearing CBC Radio One Digital programming once again.
06-17-2022 05:16 AM
It has been about three weeks for me with TuneIn radio problems and now I can’t get any radio stations. Hopefully, Google is on this as they have promoted us using these devices and now they don’t work! Maybe back to old style radio!
06-19-2022 04:44 AM
Same problem also in Italy.
I ask the assistant to listen to a radio, the latter gives me confirmation but then the music does not start.
It doesn't even work in casting.
This problem has been around for several months already.
06-18-2022 04:55 AM
Asking for the radio station I’ve listened to for years says it will play with tune in, you get the tune in commercial, then did Air. This started a couple of weeks ago. I opened a ticket, nothing. It worked I think for a day or so again, and now it hasn’t worked for many days again. Any clues?
06-18-2022 04:56 AM
Sorry: *dead air
06-18-2022 07:42 AM
The same thing has been happening to me for the past week or so. The only way the google device will play my regular news station is if I ask for the news but if I ask for the station just the tune in commercial and radio silence!
06-23-2022 06:15 AM - edited 06-29-2022 04:02 AM
Thanks for sharing details about the issue here. My apologies for the late response.
We have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.
06-18-2022 07:45 AM
When I ask any of my 4 googles to play a radio station, they just play an ad for Tunein and then dead air after that.
Anyone know a fix?
06-18-2022 05:55 PM
I've been having the same problem.
06-20-2022 12:45 AM
Yes, it has been a problem for weeks. Google, as per usual, is not responding.
06-20-2022 12:48 AM
But there is a fix!!! Just repeat your request 4 to 5 times and then the stupid device might do what you asked it to do. You may have to be EXACT. like 'play radioblabla on TuneIn' for it to understand.
06-20-2022 08:19 AM
I tried that & didn't work. If Inask for the news it plays a recap from the station I usually listen to but won't play the actual station...🤢
06-23-2022 06:38 AM
Thanks for sharing details about the issue here. My apologies for the late response.
We have duplicated this thread to the main one here. This issue should now be resolved. If you're still having the same issue, feel free to post on the main thread as this one will be automatically locked.
06-23-2022 07:09 AM
This issue *SHOULD* be resolved, but it is NOT! The problem persists and it has gone on for too long without any explanation. Please don't acknowledge the frustration, just have Google put some exceptional techs on it; unless they don't care...
06-24-2022 07:24 AM
We appreciate your patience.
To help us further investigate the issue, please provide the following details below:
06-24-2022 07:38 AM
I have tried many and I can’t get any stations to work. I am especially interested in CBC Toronto. I live in Ontario, Canada.
06-24-2022 08:08 AM
The errors vary and has no pattern with day/ time of day/ station
06-24-2022 04:09 PM
We have also tried several stations including: JazzFM (91.1) but are particularly interested in our National broadcaster: CBC Radio1 (99.1/CBLA FM) and CBC Radio 2 (94.1/CBL FM) and all of these out of Toronto, Ontario, Canada.
So, before sending this message I tried both CBC stations and they both worked! (We have tried at least 10 times today and each attempt failed). This same situation occurred last week and we thought that the problem was solved. It worked for 8 days and then failed consistently for a just about a week. We're hesitant to say we're happy but fingers crossed.
06-24-2022 11:26 PM
Thanks for sharing the stations and your country. I'll forward this to the team as this will help us track all the stations having issues on the Google Home/Nest devices. I'll continue to monitor this thread, and provide an update as soon as I have more information to share.
06-24-2022 12:21 AM
Not resolved. I was following the link to the 'main thread' but that has lots of messages and also one that included also a link to another 'main thread' with lots of posts so I gave up on 'main threads'. There are still problems with tunein.
06-19-2022 07:57 AM
On Google home mini Google replies "streaming cbc radio 1 on tune in". I hear the usual " Tune in" followed by a 10 second or so commercial and then silence. Checking the app on my phone it says my mini is working
06-19-2022 12:01 PM
I haven't been able to play CBC Radio One Toronto (CBLA-FM) or CityNews 680 Toronto for about a week or so. I've sent Feedback to Google via the Google Home android app on 4 different days. I just got off the phone with Google Home support (1 855- 971-9121) They say they are having a problem with TuneIn and are working on it.
(I also have Amazon Alexa and both stations play on those devices)
Hope this info helps in some way. (I'm in Canada)
06-25-2022 03:01 PM
As of Thursday June 23rd I am now able to play CBLA-FM (CBC Radio One Toronto) on Google Home again. I can't promise it will last, but I'll enjoy it while I can.
06-20-2022 05:28 AM - edited 06-20-2022 05:28 AM
its a bug that google doesn't seem to want to address/acknowledge. As a work around.. when you repeat the request to the mini 4 or 5 times it may start working.