cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google nest mini

Albert1975
Community Member

Google Nest mini acknowledge radio station and states that it will play it through Tunein but then only silence. How do I fix it

5 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I understand this issue has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, but do not have any updates to share right now.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hi folks,

I'm happy to hear that some of the stations are now working. Let's keep monitoring it as the team is still investigating due to the fact that there are other stations that can't be played. I'll keep updating this thread as soon as I have additional information to share. 

I marked my previous post as a "Solution" to pin my post on this thread so everyone can see it immediately without the need to scroll down  just  to see that our team is already investigating the issue.

 

@CanadianClub: I'm one of the Community Specialist for Google Home/Nest devices. We are all humans here and not bots. Also, we kindly remind you to please be respectful of others’ opinions here in the community, and stay polite and assume good intent as per our community guidelines.

 

Regards,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I'm checking in on this thread to see how many users are still having the same issue with TuneIn. Please do not forget to provide your location, radio station that you're having an issue with, and the type of Google Home/Nest device that you have. This information will be very helpful for the team to isolate the issue further.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate all your patience. No new updates for now. If you still have the same issue on your devices, please do not forget to send feedback using the keywords: "GHT3 Unable to play <name of station> in Tune In." Also, update this thread with your country and device.

 

Rest assured that our team is working vigorously on this issue. I'll update this thread again once I got more information to share.

 

@MarsHotel : Is it happening on a specific station only?

@skram : Thanks for the information. I already forward it to the team.

 

Cheers,

Muddi

View Recommended Answer in original post

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

For those who are still experiencing the issue, please provide the following info:

 

  • What type of Google Nest speakers are affected by this?
  • What are the stations that are not working?
  • What stations are currently working?
  • Cast firmware version of your Google Nest speakers

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

View Recommended Answer in original post

255 REPLIES 255

Muddi
Community Specialist
Community Specialist

Hey SGi,

 

Thanks for the update. We're happy to hear that it was working on your end. However, there are other users still having the same issue, so I'll go ahead and duplicate this thread to the main one here. All users will receive updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers,

Muddi

skram
Community Member

When is the Tune In issue going to be finally fixed? 

Over the years, it's gone from working, to not always playing the right station, to not playing the station at all. Back and forth between these different scenarios.

And now I can't even cast Tune-In from the app on my phone. 

I've had enough and hear the complaints daily from my family.

Is it time for me to throw away my google products and switch to Alexa or Apple?

skram
Community Member

Interesting - it worked this morning - hope it stays!

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for visiting the Community.

 

It's good to know that TuneIn is now working. I appreciate you for updating this thread. 

 

I'll keep this thread open for 3 more days while monitoring it. Let us know if you have additional questions by updating this thread.

 

Best,

Princess

SCM76
Community Member

Mine finally worked again yesterday but isn't again this morning.

skram
Community Member

It's not working anymore.

  1. when I ask for CBC Music Vancouver or CBC Music Edmonton, it plays CBC Radio One instead. 
    Same thing if I try the call letters (CBU FM for Vancouver)
  2. If I play it on the TuneIn app on my phone and cast to the Nest, nothing happens.
  3. And now when I ask the Nest to play the station, it says it is playing, but no sound.

    So looks like the issues are still there.

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for responding.

 

Our team is already monitoring this and I'll make sure to update this post as soon as we have news about this.

 

Thanks for your patience.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Chiming in to check if you still experience the same thing? Let us continue out conversation on this main thread so we can also get updates from other users.

 

Best,

Princess

SCM76
Community Member

Still experiencing issues - it suddenly worked one day last week but otherwise has been down - for all stations - for over two weeks. 

skram
Community Member

Still having issues:

  • Play CBC Music - plays correct Halifax station
  • Play CBC Music Edmonton - plays incorrect station as it plays Radio One
  • Play CBC Music Vancouver - it announces that it will play CBU on TuneIn, but only get silence

(I'll post this in the other thread you linked as well)

skram
Community Member

And now that I went through those three scenarios to see what worked and what didn't, the first one no longer works - just silence as well.

skram
Community Member

I tried to post to the "main thread" in your link, but that one is locked.

SCM76
Community Member

Same here - similar issues (but CBC in Toronto, as well as Jazz FM in Toronto) and also tried to post in the "main thread", but locked for me as well.

siubut
Community Member

Same issue on TuneIn in HK. It didn’t played RTHK 5 since two weeks ago.

skram
Community Member

New issues this morning:

  • CBC music halifax - instead plays cbc radio one
  • I can play it on my phone on the tune in app
    • When I tried to cast from my phone to the nest, it played CBC radio one instead
    • When I tried to cast from my phone to the mini, it said "this station is not available in your country"

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just a quick update. Our team is still looking into this issue. I'll go ahead and duplicate this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers,

Muddi

I am tired of waiting for a Google response describing what has happened to the CBC streaming service via TuneIn  and what is being done to correct the situation.  Instead of waiting, I ordered my Amazon Echo Dot this week.   I look forward to hearing CBC Radio One Digital programming once again.  

Lynnfromoro
Community Member

It has been about three weeks for me with TuneIn radio problems and now I can’t get any radio stations. Hopefully, Google is on this as they have promoted us using these devices and now they don’t work!  Maybe back to old style radio!

delli87
Community Member

Same problem also in Italy.

I ask the assistant to listen to a radio, the latter gives me confirmation but then the music does not start.

It doesn't even work in casting.

This problem has been around for several months already.

LJD
Community Member

Asking for the radio station I’ve listened to for years says it will play with tune in, you get the tune in commercial, then did Air. This started a couple of weeks ago. I opened a ticket, nothing. It worked I think for a day or so again, and now it hasn’t worked for many days again. Any clues?

LJD
Community Member

Sorry: *dead air

The same thing has been happening to me for the past week or so. The only way the google device will play my regular news station is if I ask for the news but if I ask for the station just the tune in commercial and radio silence!

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. My apologies for the late response.

 

We have duplicated this thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers,

Muddi

lauraincalgary
Community Member

When I ask any of my 4 googles to play a radio station, they just play an ad for Tunein and then dead air after that.

Anyone know a fix?

I've been having the same problem. 

Yes, it has been a problem for weeks. Google, as per usual, is not responding.

But there is a fix!!!  Just repeat your request 4 to 5 times and then the stupid device might do what you asked it to do.  You may have to be EXACT. like 'play radioblabla on TuneIn' for it to understand.

I tried that & didn't work. If Inask for the news it plays a recap from the station I usually listen to but won't play the actual station...🤢

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. My apologies for the late response.

 

We have duplicated this thread to the main one here. This issue should now be resolved. If you're still having the same issue, feel free to post on the main thread as this one will be automatically locked.

 

Cheers,

Muddi

SGi
Community Member

This issue *SHOULD* be resolved, but it is NOT! The problem persists and it has gone on for too long without any explanation. Please don't acknowledge the frustration, just have Google put some exceptional techs on it; unless they don't care...

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate your patience.

 

To help us further investigate the issue, please provide the following details below:

 

  • What are the stations not working
  • What country are you located in?
  • Error message (if any).

Cheers,

Muddi

I have tried many and I can’t get any stations to work. I am especially interested in CBC Toronto. I live in Ontario, Canada. 

skram
Community Member

Stations:

  • CBC Music Halifax
  • CBC Music Edmonton
  • CBC Music Vancouver

Country: Canada

Errors:

The errors vary and has no pattern with day/ time of day/ station

  • plays CBC Radio One instead
  • silence 
  • "This station cannot be played in your country" or "is restricted in your country" or something along those lines.
  •  

SGi
Community Member

We have also tried several stations including: JazzFM (91.1) but are particularly interested in our National broadcaster: CBC Radio1 (99.1/CBLA FM) and CBC Radio 2 (94.1/CBL FM) and all of these out of Toronto, Ontario, Canada. 

So, before sending this message I tried both CBC stations and they both worked! (We have tried at least 10 times today and each attempt failed). This same situation occurred last week and we thought that the problem was solved. It worked for 8 days and then failed consistently for a just about a week. We're hesitant to say we're happy but fingers crossed. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing the stations and your country. I'll forward this to the team as this will help us track all the stations having issues on the Google Home/Nest devices. I'll continue to monitor this thread, and provide an update as soon as I have more information to share.

 

Cheers,

Muddi

realjax
Community Member

Not resolved. I was following the link to the 'main thread' but that has lots of messages and also one that included also a link to another 'main thread' with lots of posts so I gave up on 'main threads'.   There are still problems with tunein.

Barnyb
Community Member

On Google home mini Google replies "streaming cbc radio 1 on tune in". I hear the usual " Tune in" followed by a 10 second or so commercial and then silence. Checking the app on my phone it says my mini is working 


I haven't been able to play CBC Radio One Toronto (CBLA-FM) or CityNews 680 Toronto for about a week or so. I've sent Feedback to Google via the Google Home android app on 4 different days. I just got off the phone with Google Home support (1 855- 971-9121) They say they are having a problem with TuneIn and are working on it.

(I also have Amazon Alexa and both stations play on those devices)

Hope this info helps in some way. (I'm in Canada)

As of Thursday June 23rd I am now able to play CBLA-FM  (CBC Radio One Toronto) on Google Home again.  I can't promise it will last, but I'll enjoy it while I can.

realjax
Community Member

its a bug that google doesn't seem to want to address/acknowledge. As a work around..  when you repeat the request to the mini  4 or 5 times it may start working.