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Hub Max (1st Gen)

bvjunn
Community Member

My Hub Max (1st Gen) does not power on. I have tried multiple power sockets. I have also tried pressing the volume buttons after powering on. I have done this several times. The Hub Max just does not power on at all.

7 REPLIES 7

Muddi
Community Specialist
Community Specialist

Hey bvjunn,

 

Sorry to hear about your Google  Hub Max, but thanks for bringing this up. I know how hard it is to not have a working device when needed - I'd love to help.

 

To confirm, do you have other Nest Hub Max so we can check if the issue is with the power adapter or the device itself. Could you tell us also when you purchased the device?

 

Looking forward too your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey bvjunn,

 

Are you still experiencing issues with your Google Home Max? Let us know by updating this thread, and we're happy to help.

 

Cheers,

Muddi

bvjunn
Community Member

I am having the same problem. Google Support tells me the problem is with the hardware. I do not think so. The problem came up after the latest upgrade. I cannot Factory Reset the Hub Max at all. It is totally ludicrous to see a hardware device fail just after two years. I spent over $200 to get acquire it. Hub Max has poor engineering. Instead of doing a Factory Reset by using a pin hole with a needle, the device is designed to do a software factory reset.

I am a technology person and I understand tech engineering very well. I would never ever recommend any of Google Nest devices to anyone. I have Apple devices running for over fifteen years even with an outdated iOS version. 

Muddi
Community Specialist
Community Specialist

Hey bvjunn,

 

Apologize for the delays. We'd be glad to check this one for you. Please fill out this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey bvjunn,

 

It's been some time since this thread was updated. Are you able to fill out the form? Let us know by updating this thread and we're happy to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey bvjunn,

 

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey bvjunn,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake