Hub Max stull says linked to another device

[Dhjdog]

I bought a Hub Max from a pawn shop. I brought it home, did a factory reset, but it still says it is linked to another account. 

How do I get around this?

[MplsCustomer · Accepted solution]

@Dhjdog 

I'm just another Google Nest customer; you could try making sure your Nest Hub Max let you know that it was resetting after holding down both volume buttons for about 10 seconds:

https://support.google.com/googlenest/answer/7073477?hl=en&sjid=9498940459546154729-NC#zippy=%2Cgoog...

[Dhjdog]

I tried that, but thank you for the recommendation.