09-02-2021 07:28 AM
Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change.
Answered! Go to the Recommended Answer.
04-13-2022 03:22 PM
Hey folks,
Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
11-27-2021 01:13 PM
This is incorrectly called a “solution”. I wish they’d just go ahead and say it’s a brick at this point. Mine went to the grey “G” within minutes of being plugged in for the first time after it tried to update for the first time. Sending back.
12-02-2021 06:00 AM
Hi Frances what is the solution to the problem with the nest hub just sitting with a G on the screen seems like a very common problem?
12-04-2021 06:37 PM
I am having this same issue. Can you make a support ticket for me as well?
12-05-2021 11:39 AM
Is there a solution for this
12-06-2021 02:25 AM
I have the same problem! Has anyone found the solution?
12-06-2021 03:41 AM
Okay well I unplugged mine and then press both volume buttons down as I plugged it back in. It allowed me to reset the device, however the first time it went right back to the gray screen. I repeated the process a second time and it reset the device back to the original out of the box set up screen and I was able to restore it to functional status.
12-10-2021 04:07 AM
My Google home is stuck on g. Factory reset did not help
12-10-2021 04:09 AM
My Google home is stuck on g. Factory reset does not resolve the issue
12-11-2021 07:17 AM
Got the grey screen with the "G" logo on my Google hub this morning. Tried the recommended factory reset. No change.
My hub is an essential part of our household.
Please help!
12-11-2021 10:05 AM
Can confirm, the best way to resolve this issue is not here but to call Google support. Sounds like it's a known issue after some new updates were pushed out
12-11-2021 11:11 AM
I am also experiencing this problem
12-11-2021 02:17 PM
Your form doesn’t get to you. My Google nest hub is stuck on a gray screen with the G logo and I can’t get it to reset.
12-11-2021 04:12 PM
Yeah the factory reset doesn't work still stuck on "G" screen.
12-12-2021 09:01 AM
I am having the same issue, stuck on grey screen & reset to factory settings not helping
12-12-2021 04:46 PM
I am having the same problem. Reboot to factory reset does not fix it.
12-13-2021 07:02 AM
I have the exact same issue. Not sure why it happened.
Factory resetting doesn't help.
12-13-2021 09:55 AM
Hello, I’m having the same issue. Tried doing factory reset during recovery several times with no luck. My decide is only 18 months old. Please advise what I should do. I’m in the UK.
12-13-2021 12:03 PM
Hello, I am suddenly having this issue with my gen1 Nest hub. I went into recovery mode and did a factory reset but it still just goes back to the grey screen with the G logo.
Could I get some help with this? Is the hub just dead already?
12-13-2021 12:32 PM
Same problem G screen after factory reset. How do I get a case number.
12-13-2021 12:44 PM
Alright. SOLVED.
I had exactly the same issue, with a G logo frozen on my Nest Hub. I tried rebooting it and that didnt help. Then, I tried rebooting again... a second time... And that worked.
So, I assume, one might have to try rebooting a few times to get it to work. I probably got lucky with 2 times.
Hope this helps.
Sri
12-13-2021 12:54 PM
Was this issue ever fixed as the exact same thing has happened to my best hub last night. I have tried everything and still stuck on the grey screen with a white G
12-16-2021 03:42 AM
Was a solution found for this problem as my hub has been like this since Monday??
12-16-2021 04:25 PM
12-16-2021 05:30 PM
My Nest Thermostate E is doing this as well. Installed a week ago and worked fine until a couple days ago. Disconnected from wifi and now is stuck on Google reboot screen and blinking green light. I charge it with usb and it may come on but doesnt last
12-16-2021 06:05 PM
Link up with google chat. Go though process and they will send you a new one. It took around an hour so set some time aside… good luck
12-17-2021 12:27 AM
Hi Frances!
I have the same problem. I made a factory reset several times, but nothing changed. De you have any idea what can I do?
Thanx!
Zoltan
12-17-2021 02:48 AM
Hi,
My case number is 1-6059000031755. I was dealing with Kevin who was very helpful in giving suggestions to fix. Then he asked for a video and I haven’t heard anything since. Is there an update on this known issue yet please?
12-18-2021 05:56 PM
I am having the same issue as everyone. I have tried contacting the support using the link you have provided above and it is not working. Is there another way to contact support for assistance?
12-18-2021 11:35 PM
Stop posting here...there is no solution. Google bricked these and may send a replacement unless you only have a Po box. This fix won't work ever
12-19-2021 04:43 AM
Hi Frances, I have exactly the same issue. Could I have a support number too please?
I can enter the device into recovery mode, but on restart it always returns to the white "G" with a gray background, and shows that indefinitely.
12-19-2021 06:48 PM
This is still not working stuck on g screen. Your Google Support Inquiry: Case ID [9-7390000032353] still waiting for a tech for next steps. Now going on 3 weeks when they said 24 to 48 hrs.
12-20-2021 12:49 AM
Mine has gone on for
more than 3 months. Case ID, google chat, google support, photos etc. still not ready to replace.
12-20-2021 09:26 AM
Hello i have the same issue everyone is reporting. How can I fix this? I have tried the reset and everything but continues to stay on g. Please advise
12-20-2021 10:58 AM
I am also impacted by this issue, owned the hub mini for about a year and it won't get past the boot up screen (black background and white G logo) even after numerous attempts to factory reset - started happening a few days ago. What is Google doing to fix this? I have over 15 Google hardware products throughout my home. Very disappointing
12-21-2021 11:48 AM
Thanks for appearing to be proactive and trying to help- please add me to the growing list of people who's product used to work until the update bricked it. If I can't get this replaced by Google, I'll be scrapping all the google hardware in the house and moving over to Amazon products.
Frankly Google home has been completely unreliable for months as far as multiroom music goes with constant freezing, disconnects, and flat out not playing at all.
And scrapping the number of devices I have dedicated to music and video is an unpleasant thought, I spent a fortune on your hardware, but this last device failure might be my breaking point.
Thanks
12-21-2021 04:48 PM
I have the same issue
12-22-2021 11:30 AM
I have the same problem.
12-23-2021 08:52 AM
Also have the same issue - trying to open a case but doesn't give contact options.
12-23-2021 12:41 PM
Hi, okay so mine is doing the same thing. Can we have a solution for this posted somewhere easier to find?
12-23-2021 10:33 PM
I have this same issue, tried everything and still bricked