Thanks for sharing all the details about the issue.
We understand this issue has been happening for quite some time now, but rest assured that our team is aware of this and looking into this issue at hand. Please try to plug in the device to a different power outlet, then attempt a reset.
If unresolved, perform the workaround below:
Put your device to recovery mode:
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Are you using the original supplied power adapter that came with your device? Try using a different power outlet in your house and try to reboot.
There is a possible workaround. Not sure if this will work but you can try:
Keep us updated!
Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 18, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 2-2390000031735. Thank you.
I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-8340000032159.
I'm having the same issue with the screen being stuck on G, even after using the recommended reset options.
I cant find any links or windows to actually contact google to request help. it just keeps looping me back to pages like this.
Do you have any advice to put inb a request for help, or a link or contact info?
Any help would be greatly appreciated.
I updated my hub and moved it to another outlet and it just konked out. Its very frustrating.