Hub stuck on grey ‘g’ screen, factory reset not helped

[Tizzle]

Hub stuck on g screen factory reset brings it back to g screen. Power off overnight, no change. 

[JillG]

Hey Tizzle,

Are you using the original supplied power adapter that came with your device? Try using a different power outlet in your house and try to reboot.

There is a possible workaround. Not sure if this will work but you can try:

• Place the device in Recovery Mode (unplug the device then hold down the volume button while plugging device back in. Release the volume button once the device turns back on.)
• Attempt a factory reset once the device boots into Recovery Mode (hold down both volume up and volume down buttons at the same time.)
• If the device recovers,  send feedback from the device using the keywords “GHT3 Nest Hub stuck on G logo resolved”.

Keep us updated!

Jill

[ILLDILL91]

I’m also having the same problem, tried recovery mode and factory reset but still just rebooting to a grey screen with a G in the middle. 

[frances]

Hello ILLDILL91,

Thanks for reaching out. I looked into your issue and saw that you contacted Google Support on September 18, 2021 regarding this issue. If you have any other questions or concerns about the issue, please contact the support team again and refer to your Case ID. The support team has a more in-depth view regarding this situation. Just a reminder, your Case ID is: 2-2390000031735. Thank you.

[Tanjaahoff]

I am also having this same issue and just tried the factory reset a few times with no luck…what do you recommend please?

[frances]

Hello @Tanjaahoff

I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 8-8340000032159. 

[Kennycarkeet]

Mine is doing the same thing 

[Nick3]

Contact google and they will organise a replacement… use online chat

[Lawrence]

Which country are you in. Not all will be replaced. I still waiting patiently for months.

[UCorvet]

USA. I received an email today with a tracking number for the replacement. Fingers crossed. 

[Su18]

Have tried this, chat is always unavailable 

[Lawrence]

Good luck. Ask for a replacement.

[Vithal]

Where do we chat? Of course, I googled and there is no link for chat. My google home, factory reset did not work. 

[Ac49ers]

Hi,

tried factory reset per recommendation above, still stuck on G after factory reset 

[Lawrence]

Good lick. Ask for a replacement or move to Alexa.

[Mwilliams8815]

Can someone tell me how this was fixed. Reboot didn't work

[Lawrence]

Ask for a replacement is rhe only solution.

[Kia]

How do I get help? 

[Lawrence]

Ask for a replacement if you do not want to waste time as there are no solutions. 

[sumei28]

I'm flabbergasted that Google doesn't address this issue...i got mine less than 10 months ago and just left overseas with it... now its the same... gone into catatonic grey screen mode 😞

[Jonnycage]

Mine is doing the same. Tried multiple times resetting.  And nothing. 

[Lawrence]

Get them to replace if you can. Poor update from google causing this issue.

[sumei28]

for such a huge company making so much $$$$$$... they're grossly irresponsible...tsk tsk

[sumei28]

me2:((

[Gnotb22]

I'm getting the same issue. It just started today

[Lawrence]

Why resolutions. See many case IDs but no solutions except replacements. What’s wrong with the update? Who push out such a bad update.

[Carr93]

Hi there,
I'm having the same issue with the screen being stuck on G, even after using the recommended reset options.
I cant find any links or windows to actually contact google to request help. it just keeps looping me back to pages like this.
Do you have any advice to put inb a request for help, or a link or contact info?
Any help would be greatly appreciated.

I updated my hub and moved it to another outlet and it just konked out. Its very frustrating.

Thanks again,
Mike

[BLondeCooker]

https://support.google.com/googlenest/gethelp?hl=en

Pick Google Home from 1st drop down and go from there.

How do I contact Google Nest Support?

############

[BLondeCooker]

For some reason, they don't let me copy the Google phone number so I am spelling it out.

eight, five,five,four,six,nine,six,three,seven,eight.

[Garzo]

did you manage to get this sorted? I have the same issue and as you say it’s very frustrating 😞

[Reedy]

Yes 🙌 Google sending me a replacement. Mine was bought as a gift a couple of years ago. Contact Google support 

[Garzo]

I also have the same issue, has yours been resolved and if so how did you do it? 

[ABENATAL8043]

No not at all. These hubs are trash…

[kjf80]

I have same issue. I've tried reset over 10 times and still "G" in the middle of the display with grey background. Please advise or replace a new one! Thanks.

[Caitlin1]

Mine also isn't working, I tried all that was suggested and nothing isn't working.

[Admiral]

I am also having the same problem. My Google nest hub gen 1 is stuck on the G logo.  Any ideas ??

 

[Lawrence]

Ask for a replacement is the only solution.

[Yurii1]

the same problem....

[Johnnyunion]

Me too! How do I get this fixed?

[Adamj]

Looks like there isn't a fix at the moment. I have been speaking to the support team on twitter too. I think they pushed a update that bricked a load of the devices