I need help with a display

[Michaelahoppe]

First, 

     I have no idea if the info above is correct. I have the unit in my hand, and the brilliance of Google is not to put ANY type of identification on this unit. My daughter gave me this for my 70th birthday two + years ago and all was working fine until two days ago. 
     Now the display is black EXCEPT on each vertical edge of the screen is about 1/4 inch of the display. When you put your finger on the display and swipe right or left, you can see it data or text move right or left in that 1/4 inch vertical space. 
     I tried to get to the reboot command, but when I touch and hold the name  of this device (per instructions) on the Screen that has all the Google devices in my house listed, all that happens is that the individual unit is displayed, and reboot is not on option, just the three options on the top right of the screen are listed. 
     Is there a phone number I can call and have someone help me?  Trying to get this resolved in back-and-forth messages could take “forever”.
     Thank you,

Michael Hoppe 

[MplsCustomer]

@Michaelahoppe 

On our Nest Hub, if we select it in the Google Home app, it displays the name of the Hub at the top, a circle showing the volume, and three icons in the upper right corner. If you click on the small gear icon (for Settings), you'll get the Settings screen. If you then click on the 3 dots in the upper right corner, you'll get a screen with a "Reboot" option.

You can also reboot it by unplugging it and plugging it back in after a minute.

https://support.google.com/googlenest/answer/7072490?hl=en&co=GENIE.Platform%3DiOS&oco=0

[Azarco]

Hey there,

MplsCustomer, we appreciate your assistance.

Michaelahoppe, did rebooting your device help? If you're still having the same issue, try resetting your Google Nest Hub to its default settings. If the issue persists, please send us a picture of your Nest Hub for us to have a better look of what's happening.

Thanks,

Alex

[Azarco]

Hi Michaelahoppe,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best,
Alex

[Azarco]

Hey folks,

I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. 

Cheers,

Alex