04-11-2022 02:57 PM - edited 04-11-2022 02:58 PM
Google Home Mini is fresh out the box, but I'm having difficulty activating it using my Pixel 5A. The Google Home app had me download the Device Utility app, which finds the device but gives an error of 'Could not connect to your Google Home Mini. Make sure it is nearby and that you connect to it when prompted'.
I have uninstalled and reinstalled both apps, factory reset the Home Mini, restarted my phone, and forgot the wifi network and it still hits the same error.
Has anyone run into this?
04-21-2022 01:32 PM
Hi zegriffin,
Thanks for bringing this up.
I appreciate all the details you've share as well as the steps you've done before reaching out. You've pretty much done some basic steps and it looks like we need to try some steps. Have you already tried using a different phone on setting it up?
I'd love us to try using a different device so we can further isolate if the issue is within the set up device or not. Let's try that first before moving on to some other troubleshooting steps that might resolve this.
Keep me posted.
Best,
Princess
04-24-2022 12:56 PM
Hi zegriffin,
Jumping in to follow up if you still need help with this?
Feel free to respond to this thread with some details so we can work on the next steps.
Best,
Princess
04-25-2022 11:38 AM
Hi zegriffin,
Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.
We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand.
Cheers,
Princess
06-20-2022 04:55 PM
Have error installing mini. "Needs to be activated". Reset didn't help. Had same error with a nest hub 2nd gen and returned for replacement and that worked. Do I need a new mini?
06-24-2022 01:44 PM
Hey Kbar1,
Thanks for posting — let's check this out.
Before we check your replacement option, have you tried using a different phone in setting up your Google Nest Mini? Once you finish setting it up using another phone, you can go back in using your phone in navigating the Google Home app or changing settings of your Nest speakers and displays.
Looking forward to your response.
Best,
Alex
06-27-2022 01:50 PM
Hey all,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Thanks,
Alex
06-28-2022 11:21 AM
I am also having this issue, but I only have one phone, so I'm not sure how to proceed
06-28-2022 11:26 AM
Hey GMPETTI,
Sorry about that. What's the make and model of the phone that you have? Also, what's the Google Home or Google Nest device you're trying to set up? Could you give us the Google Home app version?
Thanks,
Alex
07-01-2022 12:41 PM
Hey GMPETTI,
We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-01-2022 04:04 PM
App version is 2.53.15.3
07-11-2022 08:17 AM
Hi lastbtntleast,
Thanks for responding. I'm afraid that this is not somehow related to Sonos. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
07-14-2022 08:59 AM
Hi lastbtntleast,
We just want to check if you have seen our response on the previous post? Let us know once you're done with the form.
Best,
Princess
07-15-2022 12:54 PM
Hi there,
Chiming in to see if you still need help with this? Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
07-02-2022 06:16 PM
Exact same issue here. App version 2.53.15.3. No other non-pixel phones or devices. (Currently on a Pixel 6 Pro)
Nest Mini (Generation 2) is new out of the box. Even did a factory reset. No help. Wish there was a way I could enter the setup code listed on the back of the mini.
07-04-2022 12:32 PM
07-06-2022 08:09 AM
Form has been completed.
07-06-2022 03:52 PM
Hi ChrisBWJ,
We've received your form-- thanks for filling that out. Please keep your lines open as someone from the team will reach out to you via email to further assist you.
Best,
Princess
07-08-2022 10:20 AM
Hi GMpetti,
We've received your form-- thanks for filling that out. Please keep your lines open as someone from the team will reach out to you via email to further assist you.
Best,
Princess
07-09-2022 06:41 PM
Doesn't this have to do with the Sonos issue or something? What is Google doing correct this issue. I only have 1 phone so I can't use another device to activate.