08-17-2022 03:55 AM
Spotify not playing on Lenovo smart clock 2
when you say “hey google “ play music it goes to Spotify and then says “there is a problem with that try again at a later time”
I have r installed the google home app as well as Spotify and even reset the smart clock to factory settings
I’ve tried everything and checked internet etc
cannot understand why as Spotify is default and linked
Answered! Go to the Recommended Answer.
08-18-2022 04:29 AM
Hey folks,
We understand that your issue is isolated with Spotify on your Lenovo Smart clock devices. Please note that we have very limited support on third party speakers with built-in Google Assistant like Lenovo. It is best to report this with Lenovo support for better assistance.
If you need help with your Google Home/Nest devices, please do not hesitate to reply on this thread and we're glad to assist you further.
Cheers,
Muddi
08-17-2022 05:03 AM
I have the same problem as above. Since this morning. Also tried everything of above, including logging out and cleaning up caches
08-17-2022 05:06 AM
What is the next step?
who is responsible- Spotify or google home app?
08-17-2022 06:22 PM
Hi everyone,
Thanks for visiting the Community.
Anyone here experiencing the same with their Google Nest speakers?
For those who are experiencing Spotify on other speaker brands, you can also try to unlink your Spotify account and link it back.
Best,
Princess
08-17-2022 06:26 PM
Already tried that and it does nothing.
I have alerted Spotify to the problem and spent an hour troubleshooting with no change.
I’ve alerted Lenovo as well about the issue
Some more people need to call up and tell them about this issue which started yesterday
08-17-2022 10:29 PM
Hi everyone,
It looks like the issue is isolated to Spotify. It would be best to get updates from Spotify and watch out for its fix.
Best,
Princess
08-17-2022 06:27 PM
Spotify is the only linked account so it cannot be unlinked.
08-17-2022 05:07 AM
Same problem with xiaomi smart Speakers
08-17-2022 09:30 AM
I've been having this same problem since last night.
08-17-2022 03:05 PM
I have the same problem since yesterday. I can't play music on Spotify, but I can play Google music. Weird. I hope it'll be fixed soon.
08-17-2022 04:03 PM
Ten sam problem, Lenovo smart clock. Może ktoś już to rozgryzł?
08-18-2022 08:25 AM
Już działa 🙂
08-17-2022 04:59 PM
Fails for me also. I can get spotify to play on the clock from the Google Home App on the phone. But the spoken command on the clock fails. Looks specific to the clock to me.
08-17-2022 08:39 PM
Same here since this morning. My two Lenovo clocks doen't play spotify but the google nest do.
08-17-2022 09:11 PM
Yeah I just got it on my Lenovo Smart Clock 2 as well. Mines been going since yesterday.
08-17-2022 10:50 PM
Same issue, I have a Lenovo Smart Display that no longer is playing anything from Spotify and throws the something went wrong error even after a full factory reset. Worked fine 3-4 days ago
08-18-2022 02:45 AM
I experienced the same problem on both my Lenovo smart devices. No problem on Google devices. Looking forward to a fix before I abandon Lenovo for good!
08-18-2022 04:29 AM
Hey folks,
We understand that your issue is isolated with Spotify on your Lenovo Smart clock devices. Please note that we have very limited support on third party speakers with built-in Google Assistant like Lenovo. It is best to report this with Lenovo support for better assistance.
If you need help with your Google Home/Nest devices, please do not hesitate to reply on this thread and we're glad to assist you further.
Cheers,
Muddi
08-18-2022 02:19 PM
Yes but it is also a problem with the Google Home App that links with Spotify.
There is nothing wrong with the Lenovo smart clock as all it’s other features work perfectly- it’s just the google connection to Spotify
I think google has some responsibility here to fix this issue
08-18-2022 08:28 PM
Spotify is now working on my Lenovo devices. Didn’t need to do anything. It came back just like how it went away earlier 😂
08-18-2022 02:46 PM
Seems like the issue is fixed - just checked and it’s working now
08-18-2022 06:11 PM
mine still hasn’t been fixed
08-22-2022 10:13 PM
Hi everyone,
Thanks for the updates. Glad to know that it's already working.
For those who are still experiencing the issue, it would be best to contact Lenovo to assist you further.
Best,
Princess
08-26-2022 10:47 AM
Hey all,
I wanted to jump in, and see if anyone is still running into the issue. Please let me know, as I will be locking the thread soon.
Best regards,
Jake
08-28-2022 05:29 AM
Hey folks,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi
08-18-2022 06:18 PM
Mine as of this evening seems to be working. Cutting out after first try but starts back after 2nd time usually.
08-18-2022 06:23 PM
I disconnected spotify from my google home app first to troubleshoot and I can’t seem to connect it back.