Link account on Google Nest display

[JB0827]

We started the setup instructions and got the nest hub to connect to the wifi, but it won't link with our account. I went to the Google home app and clicked add device but it can't seem to find any when it's scans for one. The nest hub screen just says "link account. Open the Google home app and link your account". I'm not seeing anything else on the app that is allowing me to link my account with this device. And the device doesn't have a reset button that I can see to try starting over.

[Hadams0815]

I have the exact same issue! Which is why I’m here lol lmk if you figure it out

[Princesss]

Hey everyone, 

Thanks for visiting the Community.

Could anyone confirm if the account you're trying to link is a regular Gmail account? Let's make sure that when we proceed setting up, the account is already logged in on the Google Home app. After that, you can follow these steps:

1. Plug in your speaker or display.
   • If the device has been used before, factory reset your speaker or display before you continue.
2. Open the Google Home app .
3. Tap the Add icon Set up device New device follow the in-app steps.
   1. If the Set up devices button is not on the screen:
      1. To set up your first device in the Home app, tap Get started Set up new devices Create another home Next enter a home nickname and address.
      2. To set up all other devices, at the top left, tap the Add icon Set up device New device.
      3. Follow the remaining steps.
4. You’ll be able to opt out of some settings, like Voice match or Personal results. You can change these settings at any time after you complete setup.

Let us know if these steps work.

Best,

Princess

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey everyone,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi