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Multiple devices responding at the same time

seknav
Community Member

Issue began week of December 20.

 

I've had multiple Google Home and Nest speakers in our home for years. Nothing has changed in the past 6 months. 2 weeks ago, multiple speakers are answering when the wake command is issued. I say 'Hey Google, what is 1+1?' and two or three speakers will respond with the information or action that has been requested. There are four speakers on the floor I'm on. One that I'm next to, and others in completely separate rooms respond. There is one in a bedroom (2nd gen Mini) and one in the bathroom (Nest Audio) which regularly go rogue. The other in another bedroom is silent.

 
I understand that upon hearing the wake command, multiple devices negotiate with each other to decide which will respond. In this case they don't seem to be following that procedure (the one in the other room or the bathroom jump in even though the one I'm standing next to is closest).
 
I've rebooted the devices and the wake sensitivity is already set to low.
 
Why is this happening and how can I resolve it?
 
I have read existing articles but this specific issue (multiple devices on the same network responding to one wake command) is not covered.
 
I asked this question in the Google Assistant community but was asked to post it here.
1 ACCEPTED SOLUTION

Rooster194
Community Member

*SOLUTION*

So i was at my whits end with this issue, so i turned to the factory reset as i have 6 devices in my home and sometimes 3 devices would respond. 

 

I factory reset ALL my devices, minis and Hubs. Then reconnected them all one by one and the issue has resolved. I made sure they were all on 2.4Ghz wifi. 

 

Hope this works for you too.

View solution in original post

191 REPLIES 191

I've seen that occasionally as well, but it doesn't matter what I answer, it continues. I've only seen it at home on my phone(Galaxy S21 Ultra). I've done the reset on the previous device, but after months of "There's been a glitch"/"Something went wrong", "try again in a few seconds." I bought two new Nest Hubs and replaced the old Google Home device and an Echo in another room. For one day, everything worked. Then it all started happening again. I now think that the errors are purely being caused by one or another of the devices trying to answer at the same time. This thread seems to confirm that. Can anyone help?

I have 12 speakers. I shouldn't have to reset all these

I did one partially better- I got two new devices. Still have the same issues (maybe 20% less often, maybe). I have a smart router that switches between frequencies as needed. That shouldn't matter. 

"There's been a glitch." Is driving me crazy.

this is ridiculous ...  I reset all my google homes in order to fix this issue a month or two ago, and it's now HAPPENING AGAIN.  wtf!!!!

lando
Community Member

As I posted on a duplicate issue, same issue here. Hopefully going to see a response from Google. Primarily happening between new Nest Hub and new Nest Audio.

Muffinhead
Community Member

Same issue here, started a few weeks ago…

Kill00
Community Member

Same. Issue.

Gigabomb
Community Member

I have a Lenovo google home in my bonus room and just added a Google Hub to my computer desk for a clock/digital picture frame.  I am having the same issue that when I say "hey google" both devices respond, annoying when trying to ask the weather or play music.  I can get around the music by telling to to play "computer desk" which is the custom room I added it to.  Hopefully there is an option to fix before I return the hub.

elstie
Community Member

I started with just a Nest Audio I bought a couple weeks ago, and everything between it and my phone would respond properly (i.e. the Audio would respond, my phone would wake up, but it would go back go sleep). Within the last week, I added 2 nest hubs and a mini in various rooms in the house, and now absolutely EVERYTHING responds including my phone. All products are brand new.

I tried reinstalling the home app, but it didn't seem to do anything. Not sure factory resetting will help since they're all brand new devices.

elstie
Community Member

Never thought it would work, but I went around the house factory resetting each device after reading this thread, and the problem was gone. I was skeptical at first, and did just one that was having an issue but was also out of earshot with the door closed. Once that worked (couldn't believe it), I then went and did all the other devices, including the Nest Audio that worked fine originally less than a couple weeks ago.

Give it a shot. It's as close to a solution as we've got right now.

CCP
Community Member

I'm having the same issue, even if I talk very softly near my bedroom Nest Mini, I'll hear the one in the living room respond as well even though I know it doesn't hear me.

rmassey
Community Member

I have a Google assistant in each room (built into Sonos One’s) and a HomeHub Max. All Google Assistants have started working independently w/c 10th Jan 2022. My setup worked fine before and only the nearest speaker would respond. Super annoying… how do I fix. I’ve already tried removing the assistants and re-adding them.

Pre86
Community Member

Same started happening with mine. Seems like a buggy update. Maybe they are trying to make it so you can adjust volume of speakers in a group individually without having to use the app (previously any speaker that was part of a group could not adjust volume at all because of their reaction to the patent dispute with Sonos). Would love to get this fixed as it seems like all my speakers now have hyper hearing too. 

Wdhnsn
Community Member

Same here. Sonos speakers with GA worked great before, when I say command all would listen but only one would respond. Now all respond and not in sync.

Tenorbanjocam
Community Member

Same happening here... I have Nests in every room and have had for months, as of early January they now respond simultaneously even if I whisper. I have deleted my home, factory reset all devices and started from scratch, this worked for about an hour then the problem returned. very annoying!!

I have been having this same issue since January 2022. Every time I try to follow Google's sets it does NOTHING. I have even tried the factory resets and it only worked temporarily. Now my Nest mini in the living room that I use the most keeps cutting off before it finishes answering a question. It doesn't do it all the time, but fairly often. It will usually repeat the entire answer when asked, but not always. This is very frustrating! We shouldn't have to go through so much work to fix a problem that really seems like a bug fix issue... I may have noticed it before January, but I know for sure it was going on then. I love my Google products. My TV is a Philips, but it's an Android. Hell, even that has a weird issue! Grrrrrr Google!

Shrinsys
Community Member

I concur. It seems to me the home/voice products are not getting better but indeed getting worse?

TescilleRiser
Community Member

We did a complete removal of all Google devices from Google Home app then factory reset then reloaded everything. Everything was working until today - 48 HOURS later AND after the iPhone update. 😳🙄😳🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ This is THE MOST RIDICULOUS thing. We either need to be all Google or all Apple or all Amazon but God forbid, the tech world integrate, DIVERSIFY, & collaborate. We might as well be right back in 1965. But now we are fighting against tech segregation.

jog0ff
Community Member

same issue here

Tenille
Community Member

Same issue. Asked my sister about hers.. its happening to her now too. I think this is a tech issue on their end but they are dealing with a Typhoon issue?...

breakvalley
Community Member

Exactly same issue here, Come on Google!!! The wife at home are ready to retire our Google Home because of this!

Tenille
Community Member

Make sure you've only created 1 home with all your devices. I found my son had 2 set up on his phone, with all devices connected in both of them, causing all speakers to respond to every command!

Shrinsys
Community Member

Deleted second home within the app, factory reset all devices uninstalled app same issue persists one command multiple devices answer

That’s not my issue. All nest devices are in the same Google Home.

All mine were in the same home but I had two homes two different locations set up. So I deleted the second location with different devices in there same result. 

Megg33
Community Member

When I read this I realized I had two homes set up for some unremembered reason, so I went in and deleted the unnecessary one. We'll see if it helps! If so I will post it!

CCP
Community Member

Only one home here, so that's not my issue unfortunately 

akwildheart
Community Member

This started happening to all my devices after about one week into 2022. NEVER had this issue before and now it's getting so I absolutely hate using them. I have one Amazon Echo Dot which I rarely used but now I use more frequently just so I don't have to deal with 4 speakers talking back at me throughout the house or playing music on the wrong speaker. Of course. Google remains silent on the whole issue. I understand a correction may take time but at least keep us informed. At least recognize there's an issue! 

Exactly!!!

I think that the more of us that POST instead of just reading everything, the more Google will see this is a big problem. This kind of issue could start losing business... I'm just saying... Look at you, you don't even want to use your Google devices now... What's to say you don't just switch to Amazon instead of Google? Like I said, I'm just saying...

Tenille
Community Member

I factory reset all google speakers and hubs. It works now

Shrinsys
Community Member

I've actually done that several times, most recently, yesterday. I also un installed the home app and re installed. Same issue persists, one command 3 (or sometimes just two) answer. It stinks and I hope Google sends out an update. 

AlfTupper
Community Member

I've been experiencing the same issue for the past few weeks, after a couple of years of trouble free operation. I bought a new Nest mini 2nd gen before Christmas. Coincidence?  I'm reluctant to reset everything because the success doesn't look guaranteed.  Hoping Google can provide an answer, because the silence is deafening.

True, very true. 

Depending how many devices you have ( I have 4) it took 15 minutes to reset and setup again.

Megg33
Community Member

I'm not sure that's the point. How would you like to factory reset your phone because the manufacturer was ignoring an issue that everyone else said could only be fixed with a factory reset? Wouldn't think that only took 15 mins, now would you?

jog0ff
Community Member

Silence from Google side doesn’t help at all, I’m seriously considering switching to Alexa now

Shrinsys
Community Member

I will say I've thought about that as well. 

Gigabomb
Community Member

Same, the only reason I haven't yet really is because of Youtube Music.  I am grandfathered into the old price and also use Youtube daily so no ads.  We listen to music all the time so that is why the Google Home devices were great.  I will say this though, I had a similar issue with Alexa.  I have an older Alexa Show and I have Ecobee thermostats.  The Ecobee have alexa built in, I had to change the wake word on the show to "Echo" because both responded when I said "Alexa".  That was about a year ago, so may of been fixed, who knows.

g00glehome5ucks
Community Member

Same problem, factory reset did not help actually made it worse. My pixel phone never used to reply when I asked Nest Mini, now sometimes 3x Minis in different rooms + Pixel phone answer with different delays. When I tell Mini to play some music (spotify), speakers start playing at different times then they say "your music stoped because it is playing on different device". Absolutely not usable at the moment. Worked without problems for 2 years.