Issue began week of December 20.
I've had multiple Google Home and Nest speakers in our home for years. Nothing has changed in the past 6 months. 2 weeks ago, multiple speakers are answering when the wake command is issued. I say 'Hey Google, what is 1+1?' and two or three speakers will respond with the information or action that has been requested. There are four speakers on the floor I'm on. One that I'm next to, and others in completely separate rooms respond. There is one in a bedroom (2nd gen Mini) and one in the bathroom (Nest Audio) which regularly go rogue. The other in another bedroom is silent.
Solved! Go to Solution.
So i was at my whits end with this issue, so i turned to the factory reset as i have 6 devices in my home and sometimes 3 devices would respond.
I factory reset ALL my devices, minis and Hubs. Then reconnected them all one by one and the issue has resolved. I made sure they were all on 2.4Ghz wifi.
Hope this works for you too.
That update I just installed to the Google app on my phone did something and the behavior seems to be slowly working itself out. Sometimes the wrong device responds but the chorus of responses has stopped. I've tested with and without background noise. Start checking for any app updates. Just as a sidenote though, I am running the beta version of the Google app.
This workaround (until Google fixes this problem) seems to help me eliminate multiple speakers replying to my Google Assistant commands.
I am using a Pixel 6 with Android version 12.
What you want to do is enable 'Shared devices' in the Home Assistant 'Continued Conversations'. I found this within the Google Assistant settings.
These are the steps that I used:
1. Open Google Assistant
2. Choose 'Settings'
3. Choose 'Google Assistant' (listed under Features)
4. Select 'Manage all Assistant settings' (at bottom of the screen)
5. Choose 'Continued Conversation'
6. Enable 'Shared devices'
OR, you could just search for Continued Conversation in the phone Search Settings and then enable the Shared devices option.
I would like to know if this works for you.
Updating the Google app is what solved it mostly for me. It's a software bug buried in a line of code somewhere. The majority of us have one thing in common. A recent update to our phones. Did your pixel 6 recently have a security update just like my Samsung? We're both running Android 12.
Who here installed an update to their phones anytime between January 14th and now and had this issue crop up soon after? That January security update rolled out to Pixel devices starting the 14th but didn't reach my Samsung until the 27th. That could account for the wide variance in dates. I had to look this up because Pixel phones usually get updates slightly faster.
That's your security patch level, right? Do you know where to find that? It should say either January or December. If it states January then you're in the clear, if it says December you've still got one coming and might need to manually check, although I didn't think pixels had so much of a need for that. I wouldn't install it if you aren't on the correct update just in case it breaks what you just did. Unless someone says your solution works for them of course. Also if you have no update, then there's no issue.
I've noticed today that my devices now seem to be working fine. I say "Hey Google" and I see both the speaker pair in the room that I'm in as well as my phone react but now only the speaker pair in the room actually responds as it always did before. The speakers in my other rooms are also remaining silent. I haven't done anything for it to do this. No Factory Reset or anything. My Pixel 5A is still showing the latest update to be Jan. 5th which is appropriately when I first noticed the problems. I also have Continued Conversations turned off. They seem to be working now but who knows what tomorrow will bring.
Morning all. Happy to report that my devices are now working properly, since yesterday morning. On a whim I factory reset the Home on which the problem first presented. And immediately afterwards everything was working again and still is. The problem originally presented on my Home utility room speaker responding to requests on the kitchen hub. At the time I noticed a message asking whether the correct device had responded but chose to ignore it.
I could have been a little more empirical about my fix yesterday, but as I say I did it on a whim and instinct. My bad.
I was trying to figure that out too. My hunch is that an update to the speaker FW is the issue or needs to fixed the issue. (Not the Android OS of the phone, etc.)
This article describes what the current FW is for the device and how to find it: https://support.google.com/googlenest/answer/7365257?hl=en&co=GENIE.Platform%3DAndroid
This article states that a device reset would 'force' and update by (instead of it automatically downloading/installing it at its pleasure. Note for a forced update, a device factory reset is required: https://support.google.com/googlenest/answer/7071791?hl=en
(Another article I read said that unplugging the speaker for a bit, then plugging it back in also forces the speaker to check for updates. I have not verified as all my speakers are running the latest. If this works, it would save a good amount of time.)
Unplug ALL speakers and bring them up one by one usually solves problems. I had a really good agent help me once. Took a long ass time to do but it forced every device to update. Since they "talk" to each other software-wise which I had not been previously aware of, this was to keep them from catching the error from one another. Yes, this can happen. Who knew, right? When you power cycle, let one come up at a time. It works much better if you're trying to clear a persistent error. I left everything unplugged but one. Rebooted it. And moved on to the next, then so on. This was for a different issue but should work in this case too.
I am having the same issue. I called costumer service and factory reseted all devices last night and it all started working until this afternoon. The issue came back and multiple speakers reply at once (i do not get the msg on the Hub asking if the right device responded anymore). I seem to have the latest firmware on all devices, and there’s no available updates for the google home app.
I noticed last night that there was an update to the Google app on iOS, so I have installed that. It seemsed to be working fine this morning but now its even worse... the wrong speaker responds AND i'm not able to ask google to play music on spotify.. it always says ' sorry, something went wrong, when you are ready, give it another try'... I can only play music if I manually turn it on on the app, but then I am not able to use any voice commands (like 'skip' or 'pause') nor the touch controls on the speakers work (e.g. music does not pause when pressing the 'pausing' on the speaker itself)... They are completely unusable at the moment.
Mine are cutting off their responses(mostly on nest minis, both 1st and 2nd gen), not running scheduled routines. I haven't tried using Spotify yet. After reading about your experience I'm a bit afraid to now. Speaker going to 100% volume in an apartment with my neighbors to contend with doesn't seem like fun were that to happen. Ugh.
I agree the phone OS is likely not the cause unless it caused a compatibility issue with the Google assistant app on affected phones. That I could see happening. Compatibility was a big issue with many apps and Android 12 so it's not outside the realm of possibility. You'd think Google wouldn't invite such an issue given they should know their own products better than a third party would. We'll probably never know though.
The Google assistant is absolutely needed for my speakers to be used. I can turn personal results off but as far as linked services and other devices, that's all controlled through the assistant itself. It's absolutely in no way optional. You cannot remove or disable that app on your phone and expect the speakers to work.