My Google home mini suddenly died

[Dude31222]

Y woke up and tried to use it and didn't respond. When I press the reset button the green light turn on but nothing else happens.

[David_K]

Hi Dude31222,

On the bottom of Home Mini, press and hold the factory reset button located below the power cord. Look for a circle etched into the base. After 5 seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting.

If that isn't working for you, let's try these steps:

1. Unplug the power cord from your speaker, wait 10 seconds, then plug it back in and wait until all 4 LED lights on top illuminate.
2. Repeat step 1 ten more times.
3. After plugging your speaker back in the final time, you'll need to wait a few moments for the device to reset. It will announce "Welcome to Google Home. To get started, download the Google Home app on a phone or tablet" to let you know that it’s ready for setup.

[Dude31222]

Hey, thanks for the answer. I tried this numerous times but Didn't work.

[David_K]

Do you perhaps have the 2nd gen Nest Mini? If so, step 3 is slightly different. After plugging your speaker back in the final time, press the mute button on the back for at least 15 seconds and it will reset.

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[ai]

Hello Dude31222,

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 6-4600000032084.
Kindly,
Ai