My google nest display hub will not reset and is stuck on the G

[sharontuckeroz]

My google nest hub device is not working, and it does not obey the factory reset, the screen remains G

I have tried all the reset options - I did get the screen to read factory reset - and countdown - 

but it than flips back to the G.

[Kaz57]

I’m having this issue as well. Have you recently had a power outage? As I am not sure if that is what happened with mine after the power was turned off then on again. I have the G on the screen but can’t reset either

[Muddi]

Hey folks,

Thanks for reaching out. I understand how it feels when your device is not working. This is related to a similar trending issue on this link. Rest assured that our team is aware of this and is already looking into it. I'd like to gather some details:

• Have you tried plugging the device to a different power outlet?
• When was this issue (stuck on gray G logo) first noticed?
• Was the device already in this state when you first discovered it?
• If no, were you in the middle of interacting with the device when it happened? If so, what were you trying to do?
• Did you unplug the device or was there a power outage shortly before you discovered this issue?

Please try these steps below that may help us fix the issue:

1. Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while you plug the device back in. Release the volume button once the device turns back on.)
2. Attempt a factory reset once the device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let us know how it goes.

Cheers,

Muddi

[Kaz57]

Hi, I tried the fix and it went into recovery mode then countdown for resetting to factory settings. But then went back to screen with a G. What do I try next? I tried it a few times btw

[Muddi]

Hey Kaz57,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Kaz57]

Ok done, thank you

[Muddi]

Hey Kaz57,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

@sharontuckeroz: How's your device? Have you tried the steps above?

Cheers,

Muddi

[Princesss]

Hi Kaz57,

Chiming in-- have you seen our response posted above? Let us know once you've tried the suggested steps, otherwise we'll be locking the thread.

Best,

Princess

[Kaz57]

Have tried everything suggested but still the same. Have answered email from support and waiting on response 

[Princesss]

Hi Kaz57,

I've seen that you have been assisted via email. Let's continue working on that channel so we can assist you further. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[sharontuckeroz]

I have tried all the steps - it will go into a reset countdown but goes right back to the stuck G

st

[sharontuckeroz]

Muddi - Do they ever fix it?

st

[Princesss]

Hi sharontuckeroz,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess