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My home max has shutdown. No power no lights.

Keeboe
Community Member

My home max does not work.  There is no power and I can't reset it.  No lights are showing.  It's not the outlet as other electronics work fine plugged in.  The speaker has also worked in the same outlet in the past.  I switched outlets and a week later the speaker stopped working all together again.

1 REPLY 1

Alex_S
Community Specialist
Community Specialist

Hi Keeboe,

 

Thanks for posting—let's get this sorted out. Are you still using the official power adapter that came with your Google Home Max? Do you have another Google Home Max? If yes, does switching the power adapter work?


Regards,
Alex