07-30-2022 08:07 PM
I bought my Nest Audio on July 5th, 2022 and I have been having Bluetooth connection issues every day I use it. I like to pair my laptop to the Nest Audio but after about 2-3 hours, the connection drops and I can't reconnect from my laptop's Bluetooth menu. I have to unpair the speaker on my laptop, unpair my laptop on the google home app, manually reboot the entire speaker, and then re-pair the whole thing again for the Bluetooth to work. I do this at least once a day and it's getting ridiculous. Is there a permanent solution to this issue? I also have the same issue with my Home Mini from 12/2019 but it happens less frequently compared to the Nest Audio.
I have the 2021 MacBook Pro running Monterey 12.4
07-31-2022 10:00 AM
I have same issues with Bluetooth connection on Nest Mini, so it is a common problem.
08-02-2022 06:12 PM
Hi everyone,
Thanks for reaching out.
Sorry to hear that you're experiencing connectivity issues via Bluetooth. Let's go ahead and try these steps:
Complete these steps if it’s the first time you’re connecting your speaker to your Google Nest or Home device.
Let me know how it goes.
Best,
Princess
08-04-2022 12:39 PM
The problem is not with paring, but with random disconnecting of the speaker and not connecting back.
08-04-2022 03:29 PM
Hi Onewave,
Thanks for clarifying. Could you please clarify what Google Nest speakers are you using as well as the device connected to your Google Nest speakers? Is it a computer or another speaker? Also, please make sure that there are no walls between your device or any appliances that may interfere with your Bluetooth connection.
Best,
Princess
08-05-2022 11:36 PM - edited 08-05-2022 11:48 PM
I'm using iPhone connected to Nest Mini speaker. There are no walls between phone and speaker. I've read, many people complain about Bluetooth connection issues with Google speakers. I wonder, why it's not fixed yet.
08-08-2022 05:41 PM
Hi Onewave,
Apologies for the inconvenience that this has caused you. I also appreciate your effort on trying some steps. Since you've tried to connect your Nest Mini to other device, let's perform a complete reset to your Google Nest Mini.
Best,
Princess
08-08-2022 09:44 PM
Please, read this thread. Factory reset does not fix the issue. I can only confirm it, because I've already tried factory resetting my Nest Mini.
08-09-2022 06:39 PM
Hi Onewave,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Best,
Princess
08-10-2022 12:13 AM
OK, I filled up that form.
08-10-2022 12:36 AM - edited 08-10-2022 12:38 AM
Hey Onewave,
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.
@paddington : How's your device? Let us know if you still need help, and we're glad to assist you further.
Cheers,
Muddi
08-13-2022 05:56 PM
Hi everyone,
@Onewave, we've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
@others, let us know if you still need assistance, otherwise we'll be locking the thread.
Best,
Princess
08-15-2022 04:08 AM
Hey folks,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Cheers,
Muddi