08-14-2022 01:14 AM - edited 08-14-2022 03:06 AM
Hi there
I have three outdoor Nest Cams and three Nest Hub Max's (which include built-in Nest Cams). I recently reset the three NHMs and then added them back to my home via the Google Home app.
After the reset, all three NHMs don't allow me to set up the Nest Cam functionality and I receive the errors 'There was a problem communicating with Google' and 'Try moving closer to your Nest Hub Max'.
I have tried moving the NHMs closer to my router, resetting my router, resetting my phone, resetting the NHMs again, reinstalling the Home app, reinstalling the Nest app and adding the NHMs to a new home in the Google Home app.
Does anyone have any ideas? All other features work with the faulty NHMs, just not the Nest Cam function.
Thanks in advance
Chris
08-18-2022 06:08 AM
Hey kiwi_88,
Thanks for sharing details about the issue here. My apologies for the late response. I know how challenging it is when you're having issues setting up your Google Nest Hub Max devices. Let's try these steps below:
Let us know how it goes.
Cheers,
Muddi
08-19-2022 07:34 PM
Hi Muddi
Thank you for the detailed response, I really appreciate it.
I went through all the steps but unfortunately had no success. I have three outdoor Nest Cams, do I need to completely reset these to get my Nest Hub Maxs working?
I'm not sure if this helps but here are all my details
Best regards
Chris
08-21-2022 05:56 AM
Hey kiwi_88,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
08-24-2022 07:04 AM
Hey kiwi_88,
Do you have the chance to fill out the form?
Cheers,
Muddi
08-25-2022 03:09 AM
Hi Muddi
My apologies for the delay. I have now filled out the form.
Best regards
Chris
08-26-2022 10:49 AM
Hey kiwi_88,
I wanted to jump in, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
08-26-2022 08:14 PM
Hi Jake
Muddi has been in contact and I have filled out a form. Yesterday the form was sent off to a team for review so I'd like to keep this thread open thank you 🙂
Best regards
Chris
08-28-2022 05:11 AM
Hi kiwi_88,
I'll keep this thread open until someone from the team reached out to you via email.
Cheers,
Muddi
08-30-2022 08:12 AM
Hey Itaub,
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.
Cheers,
Muddi
09-05-2022 05:19 PM
Hi kiwi_88,
Chiming in-- have you had the chance to fill out the form?
Best,
Princess
09-05-2022 09:38 PM
I have thank you Princess, just waiting on a response 🙂
09-06-2022 06:58 PM
Hi kiwi_88,
Thanks! We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
08-25-2022 07:55 AM
Hey kiwi_88,
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you.
Cheers,
Muddi
08-28-2022 04:57 PM
Hi, I have exactly the same symptom as kiwi_88. I reset my NHM today and cannot set up the Nest Cam though it previously worked before resetting. I have tried all the troubleshooting steps mentioned here but also had no success. I have a variety of Google Hubs, Minis, and Nest cameras/doorbell.
08-29-2022 12:19 AM
Hey ltaub,
Sorry to hear that. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.
Cheers,
Muddi
08-29-2022 02:15 AM
I have filled out the form. Thanks.