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Nest Hub - Camera feed is not available

Jorn
Community Member

When someone rings the doorbell (Newest Google hello door bell on battery), the google Hub is showing “Camera feed is not available”. The live video works fine when we use it manually on all devices. 


We bought the google hub, especially, to instantly show us who is ringing the door bell, but instead this Hub shows nothing but an error…

We’ve reset all sytems and it is still not working, we would like to have a proper solution. 

1 ACCEPTED SOLUTION

Jorn
Community Member

Problem solved,

when you have this problem you have to make sure that the person who added this device to the google home app is the same person as the one who added the door bell and other devices.

I deleted the Hub and reset it to factory. Then I installed it again with the correct google account and now it's working fine.

View solution in original post

2 REPLIES 2

Jorn
Community Member

Problem solved,

when you have this problem you have to make sure that the person who added this device to the google home app is the same person as the one who added the door bell and other devices.

I deleted the Hub and reset it to factory. Then I installed it again with the correct google account and now it's working fine.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

I am relieved to see that you were able to get this issue figured out! Thank you for taking the time to come back to your post and let us know the results of your troubleshooting. At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.