cancel
Showing results for 
Search instead for 
Did you mean: 

Nest Hub Max Stuck Display

Corvi
Community Member

Good evening - My Nest Hub Max screen has been stuck, displaying the Google G, even after attempting several hard resets and unplugging and plugging back into various electrical sockets. 

I have three other such devices, all working fine. 

Would love to hear any suggestions on how to return this faulty device.

Thank you for your assistance.

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

Are you using the original power supply and adapter that came with your device?

Have you tried putting your device into recovery mode?

  1. At the back of the display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with the G logo shows up.
  2. Repeat step one 10 more times (for a complete total of 11 times).
  3. After plugging the power cord back in for the 11th time, wait a few moments for the device to reset.
  4. It should announce “Welcome to Google Home” to let you know it’s ready to set up.

Azarco
Community Specialist
Community Specialist

Hey there,

 

davidking, thanks for the suggested steps.

 

Corvi, checking back in if the troubleshooting above helps. If the issue persists, kindly fill out this form so that our team can check your device.

 

Regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey Corvi,

 

Have you had the chance to fill out the form?

 

Thanks,

Alex

Princesss
Community Specialist
Community Specialist

Hello there,

 

We just want to check if you alread filled out the form we sent. Let us know, otherwise we'll be locking this thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess