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Original poster: Dave Horvath 6565
I have done a factory reset
were you able to turn on home monitoring in the app mudfoot?
The camera does work , if I start a Google meeting it turns on but I cannot view it from the Google home app or even view it on its screen
I have the same exact issue and have tried all of the the steps you have mentioned. Hoping someone can help with this. I haven’t been able to find any workable solutions so far.
The fact that home monitoring turns itself off after a couple seconds seems the likely culprit. Just no idea why this happens.
My wife uses video for calling (for piano lessons), and it worked great until a few months ago. Now camera is always off. I read in April about a big, but there has been plenty of time. I'd think with all the extra COVID precautions people would need video call more than ever. And yes, security monitoring is also tied to the camera and also does not work regardless of restarts, refreshes, resets, etc
So since the Hub max arrived in built camera has not worked. I am getting to the point of wanting my money back on this. I spoke to a member of "customer service" who went through everything with me. We tried swiping up and camera was enabled, we checked the button on the back, several times and the camera does not work even when the unit says "camera and Microphone are on". I was promised a more senior support tech would call me back, that was last week and still not heard anything.
Has anyone else had the same issue, or does anyone know how to get a person from google to actually help their customers?!
Thanks for your message. I do not have any phone number for Google Nest/Home support, but your best bet would be filling out this Google Nest Support Contact Form. The support team will be able to look into this issue, file a case for you, and discuss the next steps with you.
Thanks for your patience. Please let me know if you have any other questions or concerns.