09-01-2021 03:39 PM
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Original poster: Dave Horvath 6565
I have done a factory reset
09-02-2021 05:41 PM
I have the same issue--it worked for a day or two when I first set it up, and now, no matter what I do, it won't connect
09-04-2021 07:28 PM - edited 09-04-2021 07:30 PM
were you able to turn on home monitoring in the app mudfoot?
The camera does work , if I start a Google meeting it turns on but I cannot view it from the Google home app or even view it on its screen
09-05-2021 09:07 AM
I have the same exact issue and have tried all of the the steps you have mentioned. Hoping someone can help with this. I haven’t been able to find any workable solutions so far.
The fact that home monitoring turns itself off after a couple seconds seems the likely culprit. Just no idea why this happens.
09-05-2021 04:37 PM
I have the same issue. Tried everything other than Factory Reset. Surely not being able to turn on the Home Monitoring button is a glitch. Google please help..!!
09-06-2021 12:39 AM
I even had my unit replaced under warranty to make sure it wasn’t the max that was the problem , I’m also waiting on level 3 support to get back to me but I have been waiting for a around a week now 😢
09-06-2021 04:48 AM
Issue is with ios
i set it up again with a Samsung s10 and it works even on my iphone
09-08-2021 08:10 AM
Did Google provide that solution? Or was it just a lucky hunch on your part?
I hope that’s not completely true, because I don’t have any way to set it up on a non iOS device.
09-08-2021 02:40 PM
It’s was my hunch
ive had no problems with it on my iPhone since I set it up with my android
09-08-2021 07:59 AM
My wife uses video for calling (for piano lessons), and it worked great until a few months ago. Now camera is always off. I read in April about a big, but there has been plenty of time. I'd think with all the extra COVID precautions people would need video call more than ever. And yes, security monitoring is also tied to the camera and also does not work regardless of restarts, refreshes, resets, etc
09-14-2021 10:13 AM
Been having the same issue but followed Dave's "hunch" and set it up on my Chromebook - worked OK and is now working on my iPhone.
Strange but it's a solution - seems to be an iOS issue.
09-17-2021 07:32 AM
Thanks for mentioning the Chromebook....I didn't realize you could use the Google Home app on that. I factory reset my Nest Hub Max and set it up with a Chromebook. Works perfectly.
Thanks Dave and Geoff for the help solving this.
09-17-2021 09:21 PM
09-20-2021 06:32 PM
Mine just stop working today, tried all the above.
I have Google home app on an Android device, Samsung s10+.
Hope for a solution soon.
09-29-2021 11:02 AM
Thanks for reaching out as well. I have made a case for you so that you can receive more help from the support team. This will be sent to the email address associated with your community profile. Your Case ID is: 7-5478000031633.
09-13-2021 04:42 AM
So since the Hub max arrived in built camera has not worked. I am getting to the point of wanting my money back on this. I spoke to a member of "customer service" who went through everything with me. We tried swiping up and camera was enabled, we checked the button on the back, several times and the camera does not work even when the unit says "camera and Microphone are on". I was promised a more senior support tech would call me back, that was last week and still not heard anything.
Has anyone else had the same issue, or does anyone know how to get a person from google to actually help their customers?!
09-13-2021 11:26 AM
I have the same issue. I’ve turned off my router, I’ve rebooted and still the camera does not work. What number can I contact someone. I’m in Canada
09-21-2021 12:49 PM
Thanks for reaching out. I looked into your case and saw that you and the support team have been emailing each other regarding this issue.
They emailed you on September 16, 2021 and are waiting for your reply back.
09-21-2021 12:51 PM
Thanks for your message. I do not have any phone number for Google Nest/Home support, but your best bet would be filling out this Google Nest Support Contact Form. The support team will be able to look into this issue, file a case for you, and discuss the next steps with you.
Thanks for your patience. Please let me know if you have any other questions or concerns.
09-23-2021 02:56 PM
I am having the same issue. I’ve done the reset. Removed it from my account and reset it again and my camera is still offline.
I am really unhappy.
10-04-2021 01:08 PM
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread or contact the support team with your case ID, we'll all be happy to help.