09-09-2022 12:26 AM
Hello, how are you?
Since yesterday I am having problems with my second generation Nest Hub.
Every few minutes it is saying something like "I don't know but these are the search results" and opens the google.com page. It does this even with the microphone turned off.
It also does it with voice commands. If I ask "what time is it" it says "I don't know but these are the search results" and shows me a google search asking for the time. The same thing happens with Youtube and Spotify.
I have already restarted it several times and I have also put the factory settings and nothing, no solution.
Thanks!
Answered! Go to the Recommended Answer.
09-11-2022 02:54 PM
Hi folks,
I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also try switching the language to English then back to your language and see if that works. Here's how: https://goo.gle/3xh82Lg
Keep me posted.
Regards,
Nikki
09-09-2022 12:58 AM
He started doing it to me too. Out of desperation, I came to reset the device that has now passed from IT country to ES, without even solving the problem. This morning I reconnected it and it started in a loop with this Google Search page and its usual phrase.
Please fix it as soon as possible because it is really nerve-wracking and unusable as well.
09-09-2022 01:03 AM
Something similar happened to me, yesterday it was a bit random but today, after doing the factory reset, it was one time after another.
09-09-2022 01:06 AM
Me too yesterday after resetting every second. What's more, he started telling me this even during the unfinished configuration. And now it is also half Italian and Spanish, which was previously only in Italian. I hope they solve it as soon as possible
09-11-2022 02:54 PM
Hi folks,
I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also try switching the language to English then back to your language and see if that works. Here's how: https://goo.gle/3xh82Lg
Keep me posted.
Regards,
Nikki
09-09-2022 10:37 AM
Der Mini tut was er soll, aber mein Nest Hubs antwortet plötzlich nur noch "Das weiß ich nicht, aber ich habe folgende Ergebnisse bei Google gefunden". Angefangen hat das plötzlich vorgestern Abend auf meinem Gerät.
Das passiert bei allen Fragen ans Gerät (Wetter, etc), wenn ich das Licht steure (die Lampen werden dabei korrekt geschaltet). Außerdem machen das beide Geräte auch ungefragt und teilweise 4-5x hintereinander. Die Google-Suche bleibt dabei leer. (Hab ja auch nach nix gefragt).
Ich habe das Gerät bereits vom Strom genommen (sogar über Nacht). Das Voice Match entfernt und wieder hinzugefügt. Die Sprache gewechselt. Die Geräte aus dem Home entfernt und wieder eingefügt. Nicht mal ein Werksreset hat etwas bewirkt.
Hat jemand einen Tipp für mich?
09-09-2022 11:17 AM
Viele haben das gleiche Probem. Ich ebenfalls. Es liegt nicht an Dir.
09-09-2022 11:59 AM
Hi @RMA-Ralle @jabbo
I used Google Translate so hopefully I understand your issue. I do see some other similar posts so I will escalate this over to our Community Team. Please also send feedback via the Google Home app or by telling your device to Share Feedback and record your message.
Thanks!!
09-09-2022 09:50 AM
Ein Problem der deutschen Server? Meine 2 Geräte melden ständig "das weiß ich nicht aber in der Google Suche habe ich folgendes gefunden"
Habe neu gestartet und sogar auf Werkeinstellung zurück gesetzt. Fehler scheint aber nicht an der Hardware zu liegen.
09-09-2022 09:58 AM
Hi just to report that the same thing is happening with Spanish language. The only one working is English US.
09-09-2022 10:02 AM
Italy seems to have the same problem
09-09-2022 10:33 AM
Habe genau das gleiche Problem.... Hoffe das wird schnell behoben nervt nämlich extrem.
09-09-2022 11:18 AM
Ebenfalls hier das Problem
09-13-2022 11:47 AM
Hey folks,
We're sorry for the trouble this may have caused you — let's see what's going on.
While our team is already aware and currently investigating the issue, we'd like to check if you're still experiencing this. If so, try toggling your Assistance language, reboot your devices and reinstall your Google Home app. If the issue persists, please provide the cast firmware and software version of your Google Nest devices.
Thanks,
Alex
09-16-2022 11:53 AM
Hey everyone,
How's it going with your Nest Hub? Are you still getting the same message when asking it? Let me know so that we can follow-up with our team.
Regards,
Alex
09-17-2022 01:10 PM
Hey all,
One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.
Best,
Alex
09-09-2022 12:06 PM
Mi dispositivo de Google Nest Hub, comenzó a fallar desde ayer.
cuando detecta mi voz, o simplement quiero reproducira lgo, la respuesta es:
"No sé, pero encontré estos resultados en la búsqueda" y el dispositivo abre la búsqueda de la página de Google.
Al parecer, no soy la única persona con éste problema y me gustaría que me ofrecieran una solución. Muchas gracias.
09-09-2022 12:16 PM
As you said, many other customers are having the same problem:
Como dijiste, muchos otros clientes están teniendo el mismo problema:
09-13-2022 11:51 AM
Hey MobaAnna91,
We're sorry for the trouble this may have caused you — let's see what's going on.
While our team is already aware and currently investigating the issue, we'd like to check if you're still experiencing this. If so, try toggling your Assistance language, reboot your devices and reinstall your Google Home app. If the issue persists, please provide the cast firmware and software version of your Google Nest devices.
Thanks for the help, MplsCustomer.
Thanks,
Alex
09-16-2022 11:55 AM
Hey there,
How's it going with your Nest Hub? Are you still getting the same message when asking it? Let me know so that we can follow-up with our team.
Regards,
Alex
09-17-2022 01:11 PM
Hello MobaAnna91,
I haven't heard from you in a while so I'll be locking this thread in 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Alex
09-09-2022 05:44 PM
Yo tengo el mismo problema en dos google home hub
09-09-2022 11:11 AM - edited 09-09-2022 11:13 AM
Help me please!
I have a problem with my nest hub
09-09-2022 11:14 AM
same problem here
09-09-2022 11:15 AM
Same **bleep** here since yesterday
09-09-2022 12:22 PM
Same problem
09-09-2022 11:31 AM - edited 09-09-2022 11:55 AM
Hello, I have a problem with my nest hub Google assistant, when I ask something, give me only the answer " I don't know but I found these results in the search" and the device open google page search.
Thank you.
09-09-2022 12:17 PM
Same problem
09-09-2022 12:44 PM
Hi,
What language is your device using and in which region are you located? Seeing a few other posts with community members experiencing similar.
09-09-2022 01:10 PM
Same problem. Started today. Already done a reset but it starts playing random and says "I don't know...etc" I'm in Italy and italian language in set on.
09-09-2022 01:23 PM
I have the same problem on my nest hub 2 and I'm located in Italy.
I already tried to restart, reset, disabled proactive execution and disabled on the device the search result show on display but it also continue to open the browser.
09-09-2022 01:33 PM
Thanks. I have escalated the issue over to the Community Team at Nest.
Additionally, I am going to combine this thread with another but feel free to continue the conversation.
Again-- thanks for reporting and replying with the details!
09-11-2022 02:52 PM - edited 09-11-2022 02:58 PM
Hi folks,
I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. I'll merge this thread to the main trending issue. This thread will be locked once successfully merged.
Regards,
Nikki
09-11-2022 02:56 PM
Update on 11/09: the issue seems solved now (locality Italy, language italian).
Thank you all 😀
09-12-2022 08:04 AM
Thanks for all the help getting this raised and fixed!🙂
09-14-2022 10:44 AM
Hey JillG.
Thanks for letting us know and for updating the Community.
@All, checking back in if you're still experiencing the same issue? Let us know so that we can follow-up with our team.
Best,
Alex
09-12-2022 12:21 PM
Hey folks,
Thanks for bringing this to our attention.
Our team is already aware of this and currently investigating the issue. We'd like to check since some users already reported that it's working now, are you still getting the same message on your devices? Let us know so that we can dig deeper on this issue.
Best,
Alex
09-15-2022 01:09 PM
Hello everyone,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Regards,
Alex
09-16-2022 02:38 AM
After the two hickups, no problems currently.
09-20-2022 11:55 PM
Hey folks,
This is not the experience we want you to have. While our team is still working on a stable fix, could you send a feedback report on your Nest Hub with a brief description of what's happening with your device. Rest assured we'll update this thread once we hear from our team.
Regards,
Muddi