Nest Hub comes with error on first command after idle time

[Neilaga7]

I have been having problems with my 1st gen Nest Hub for quite some time now. It gives back an error when giving commands after a long idle time. After it says "Something went wrong", following up with another command will work fine. It will then work normally again until it gets idle for a few minutes. This also happens when playing media or casting but not receiving any commands for a few minutes. 

When giving commands, you can see it recognizes my voice as my picture appears on the upper right corner though. 

[frances]

Hello Neilaga7,

Thank you for your post. I am sorry to hear that your Google Nest Hub's Google Assistant takes two tries to work. I understand your concern, that is a frustrating issue. I would be more than happy to help find a solution. First, I have a quick question.

• Could you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

Please keep me updated, I look forward to your response! 

[Neilaga7]

Hi Frances,

Thank you. 

Resetting did not work but disabling 5GHZ in my router settings did the trick. This will be fine for me but O guess not for those living in places with lots of wifi wifi net though...

[frances]

Hi Neilaga7,

Thank you for your update. I am glad to hear that you were able to find a solution. As this issue has been resolved, I will go ahead and lock the thread. As always, if you have any other questions or concerns, please feel free to make a new post. Thanks.