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Nest Hub keeps losing all function but Photo tab

Phaino
Community Member

I have many nest hubs, one of my nest hubs - just keeps losing all functionality OTHER than the photo albums.

 

I have to CONSTANTLY keep restarted the device by pulling the plug and letting it reboot. I mean every day this has to happen.

 

I also watch cameras on this device and after about 5 mins the camera's just go to a grey screen. Won't show any image. have to get out of the camera and go back in.

 

Help! This hub is basically broken at this point for me.

 

I have tried reformatting it. Doesn't change the outcome.

3 Recommended AnswerS

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Sorry for the delays. For users having issues with their Nest Hub where they can't swipe it and stock on Photo Frame - rest assured that our team is looking into this issue at hand. I'll make sure to update this thread once I have more information to share.

 

Thank you for understanding.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I know it's been a while since this thread has been updated with any new information and I apologize for the lack of response here. 

So far, unfortunately I have nothing new to share. The frustration you feel from not having a resolution or just even more information on what's happening is understandable and justified. I'm sharing the same frustration with you because you're still experiencing this issue and I know how inconvenient it has been. 

I know the team has been working through this issue and I'll be checking in with them this week to see if there any updates or progress regarding this so I can give you some valuable information. I'll ensure to follow up with you before the ending of the week to let you know if I have any updates or not. 
 

@xxdesertstorm: We kindly remind you to please be respectful here in the community, and stay polite and assume good intent as per our community guidelines.

 

Cheers,

Muddi

View Recommended Answer in original post

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I understand this has been a frustrating experience and the importance of this feature play in your daily lives. Rest assured the team is still looking into this issue and I'll update the thread once there is more news to share. 

 

Cheers,

Muddi

View Recommended Answer in original post

60 REPLIES 60

Phaino
Community Member

Like I said before, Get a new device. Nest doesn't care.

Mossrat
Community Member

Hard to argue at this point. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I understand this has been a frustrating experience and the importance of this feature play in your daily lives. Rest assured the team is still looking into this issue and I'll update the thread once there is more news to share. 

 

Cheers,

Muddi

Phaino
Community Member

… lol 

lilbec383
Community Member

Nope, heard that too many times, don't believe you anymore.

Try again.

Mossrat
Community Member

Feature? It's the fundamental basics and out of the box purpose of the device that is broken. We are not assured of anything right now.

What were the results of the patch in relation to the other issue thought to be linked to this one? What are the findings internally after 2 months of investigations?

Scripted responses are a fob off and frankly insulting now. You've got to give us something more. 

JAC70
Community Member

So is Google killing off the first gens with doggy firmware or does this bug affect the second gens as well?   Both my first gens seem to be afflicted.

lilbec383
Community Member

Looking like the most likely scenario, since it's been months and nothing has been done, apart from getting the same nothing responses.

Hwam
Community Member

Switched on the beta Preview. Preview version is working fine.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the delays. I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

 

@Hwam: Thanks for sharing — it's a big help!

 

Cheers,

Muddi

ges21108
Community Member

Joining the preview program and switching on the beta preview also worked for me.  Thank you

Muddi
Community Specialist
Community Specialist

Hey ges21108,

 

Perfect! Thanks for the update. Could you tell us the current firmware version of your device?

 

Cheers,

Muddi

ges21108
Community Member

Both units have firmware 1.62.312297 and have worked perfectly for a week without having to reboot the absent weather information on home screen. Beta preview seems to be working for this anyway.

Cheers😃

Muddi
Community Specialist
Community Specialist

Hey ges21108,

 

Excellent! It's nice to know that your device is working perfectly. We will keep this thread open so we can continue to monitor the issue. Hopefully, other users will chime in to update us if getting Preview Program helped them to fix the issue. Anyhow, we also received an update from the team that a fix is slowly rolling out for this issue.

 

Cheers,

Muddi

lilbec383
Community Member

I wasn't given any advice or notification of being added to the Preview Program, however I have noticed the absence of any issues for a few days now - I do sincerely hope this trend continues, because I was strongly considering switching to Echo.

From Google below if it helps you or others. 

1. Open the Google Home app.

2. Touch and hold your device's tile.

3. At the top right, tap Settings and then Device information and then Preview Programme.

I too can can tentatively confirm things are looking better now. Good to see. 

Muddi
Community Specialist
Community Specialist

Hey lilbec383,

 

Thanks for the update, and I'm glad to know that your device is now working the way it should.

 

@Mossrat: Thanks for sharing the steps. It's a big help!

 

Cheers,

Muddi

Azarco
Community Specialist
Community Specialist

Hello everyone,

 

We want to ensure you are all good to go and everything is working properly with your Nest Hub. Please let us know if anyone of you is still experiencing the same issue with your device so that we can help you further.

 

Best,

Alex

Mossrat
Community Member

All seems well and stable again! Great to see after such a long wait. Appreciated 👌

Azarco
Community Specialist
Community Specialist

Hi Mossrat,

 

Awesome! Glad to hear that. Let us know if you have other questions or concerns about your Nest Hub.

 

Regards,

Alex

Phaino
Community Member

And…… after a month or so of working. Your latest update screwed the function up AGAIN. This happens all 5 of my hubs… nothing has changed on my Wi-Fi or anything in my house. 

 

instead of just losing the camera. The hub now resets and brings back all the functions after about 30 seconds, but I lose my camera feed which is vital to me seeing my babys at night. 

please revert latest update.