Nest Hub max restarts when streaming camera or casting Spotify

[mr_element]

Whenever I try to stream the Hub's camera either from 1 Hub to the other (inside my home network) or using the Home app from outside home in order to check up on what's going on in the house the device will restart. 

The same applies for when I try to cast something in Spotify or YouTube. 

I have 2 Nest Hub Max devices. Both behave the same. 

[mr_element]

Any help, feedback or reply on this? 

[Princesss]

Hi mr_element,

Thanks for reaching out.

We're sorry to hear that you're experiencing this with your Google Nest Hub Max. To further isolate the issue, let's make sure that the following are checked:

• Distance between your Google Nest Hub Max and the router
• Device should be plugged in directly to a power outlet.
• Original power cable is used for your Google Nest Hub Max

Also, let's check if music still plays even when not using casting. Let's check if radio and other music providers are working. Once done, let's perform a complete reset to your Google Nest Hub Max and see if it works.

• How to Factory reset Google Nest or Home speakers or displays

Let me know how it goes.

Best,

Princess