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Nest Hub max restarts when streaming camera or casting Spotify

mr_element
Community Member

Whenever I try to stream the Hub's camera either from 1 Hub to the other (inside my home network) or using the Home app from outside home in order to check up on what's going on in the house the device will restart. 

The same applies for when I try to cast something in Spotify or YouTube. 

 

I have 2 Nest Hub Max devices. Both behave the same. 

2 REPLIES 2

mr_element
Community Member

Any help, feedback or reply on this? 

Princesss
Community Specialist
Community Specialist

Hi mr_element,

 

Thanks for reaching out.

 

We're sorry to hear that you're experiencing this with your Google Nest Hub Max. To further isolate the issue, let's make sure that the following are checked:

 

  • Distance between your Google Nest Hub Max and the router
  • Device should be plugged in directly to a power outlet.
  • Original power cable is used for your Google Nest Hub Max

Also, let's check if music still plays even when not using casting. Let's check if radio and other music providers are working. Once done, let's perform a complete reset to your Google Nest Hub Max and see if it works.

 

Let me know how it goes.

 

Best,

Princess