Nest Speaker will error out after 1 snooze

[dwiseman]

Hi All,

when i go to bed, I set a 5:50 am alarm on my Nest Mini, and it works without fail and the first time I request a snooze, it works with no issue (for 10 minutes)...

But then at 6:00 am the alarm rights and I ask for another snooze (i like 3 alarms, it's a habit)... and the speak will pause, and say something went wrong, and try again later.  At this point, the alarm is now gone and from then on no additional alarm/snooze will happen.

I have created a work around and request a 2nd alarm at 6:10 when i go to bed, but i would prefer the nest work as expected.  This is a new "bug" as it worked fine for the last few years.

Your thoughts/ideas/solutions, please

[Dan_A]

Hi dwiseman,

This is not the experience we want you to have, let me help you. A few questions: is it only happening on your Nest Mini? When did your issue begin? Were there any recent changes made? Is the issue happening with general alarms, media alarms or character alarms? Have you tried the steps provided above? How was it?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

See this guide for more information and troubleshooting.

Thanks for helping, RachelGomez123!

Best,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[dwiseman]

Hi All,

the problem still exists and I am still trying to figure out my next step…

mini speaker second gen, Alexa, something else

[Dan_A]

Hi dwiseman,

Thank you for trying the provided steps. Let’s try to revert your Nest Mini to its default and original settings by doing a factory reset. Here’s how:

1. On the side of your device, switch the mic off.
2. The lights will turn orange.
3. Hold the center of the Nest Mini, where the lights are on top.
4. After 5 seconds, your device will begin the factory reset process.
5. Keep holding for about 10 seconds more, until a sound confirms that the device is resetting.

Tell me how it goes.

Regards,

Dan

[dwiseman]

Hi Dan,

I went through the factory reset and this might have been resolution.

I tried it this morning and no error…

thanks

[Dan_A]

Hey there dwiseman,

That’s awesome! Since we were able to resolve this issue I will mark this thread as resolved after 24 hours. If you need help create a new thread and the Community will help.

Cheers,

Dan