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Nest audio slow compared to nest mini

Werdna
Community Member

This device is so slow to answer question and also drops from Bluetooth often. In comparison to the mini 2nd gen is quick to respond and more reliable. Can I speed up the response time? 

5 REPLIES 5

Muddi
Community Specialist
Community Specialist

Hey Werdna,

 

Thanks for stopping by on the Google Nest Community Forum.

 

My apologies for the delays. I know how it feels when there's something wrong with your device. A few questions: when did the issue start? How far is the Google Nest Audio from your router? What is the firmware version of your device? Also, send us a recording of what's happening so we can take a closer look at what's happening to your device.

 

Looking forward to your response.

 

Cheers,

Muddi

 

Werdna
Community Member

It would a positioned about 1meter from the Bt hub. 
System firmware version: 306594
Cast firmware: 1.56.306594

sorry cannot find facility to upload recording

Azarco
Community Specialist
Community Specialist

Hey Werdna,

 

Gotcha. Could you try resetting your Nest Audio and set it up using a mobile hotspot to isolate if it's a network related issue.

 

Best,

Alex

Princesss
Community Specialist
Community Specialist

Hi Werdna,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Werdna,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess