05-13-2022 02:25 PM
I have had my nest mini for a while now, it was acting funny so I factory reset it. Now when I try to connect it again it says that my phone and the nest are on different wifis. I am in student accomodation so I registered my devices MAC address on the website I have to use to connect the nest to wifi, my phone is the same case so there's no way that they are on different networks. I also dont use a VPN if that matters. Another odd thing is that now when I try to connect after that, I have to factory reset my nest for it to even be detected at all. please help !!!
05-15-2022 01:10 PM
The problem here is Nest Mini, and other Nest devices, simply don't support these kinds of Wi-Fi networks, known as captive portals. Even if you managed to connect it in the past, in most cases the Wi-Fi provider enables a feature called client isolation, which is a security feature designed to prevent devices connected to the same Wi-Fi from communicating with each other (i.e. your Nest Mini communicating with your phone).
The only two workarounds I know of for this are: