Nest content not displaying

[Tay21]

My nest is not displaying any content. The main screen usually displays photos I’ve selected but it stopped all of a sudden. I thought it may be a permissions issue, but while checking permissions on my app, I saw the preview of the images wasn’t loading there either. 

I tried setting the main screen to display a clock instead, this did not work. The screen remained blank.

I also tried casting to the device to see if the content would show, but my other devices cannot connect to it. The devices are on the same network. 

Did a software update to be safe… still nothing. 

any recommendations on what to do next? 

[Juni]

Hi Tay21,

Thanks for reaching out. I apologize for the inconvenience you're experiencing. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Were there any recent changes made? What is its distance from your Wi-Fi router?

Let’s try to refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub.

Regards,

Juni