Nest displaying chinese writing and cant change

[Frankie_T]

Hi.

We had a conversation at dinner and one of us said 'Speak Chinese' to our google max. Since then its displaying sokme fields in the home screen in chinese (eg forcast says light rain showers but the bottom of the panel is in chinese).

We have 6 non-max hubs and this is happening to all of them as well.

I checked language settings and there is no other command that would have done this....

Anyone have any ideas?

[Juni]

Hi Frankie_T,

I know how it feels when something isn’t working as it should, let’s get this resolved. Since you have checked the language setting try to reboot your Nest Hub Max to refresh the device.

Looking forward to your feedback.
 

Best,
Juni

[Jake]

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Frankie_T · Accepted solution]

I didnt, but just saw it now. Thanks both of you.

In the end I fixed it not by a language change as that didnt work - even changing out from english and back did not work as the changes did not propogate - but by a full factory reset.

Its a bit frustrating as just saying 'translate chinese' to the google home max kicked this problem off and it only happened with the google hubs (not the max) - a idle sentence said should not start a problem only fixable due to a factory reset - in any event Im reseting and fixing them one by one (I still have a couple left to do).

[Jake]

Hey Frankie_T,

I am glad to hear everything is good to go, and you were able to resolve the issue. I am going to keep the thread open for a couple of days to ensure all the products are working properly from here. Please let me know if you have any questions, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey Frankie_T,

I wanted to check in, and let you know that I will be locking the thread in 24 hours. 

Best regards,

Jake

[Muddi]

Hey DarlaBaker,

Sorry to hear about your experience with your Nest Hub. To confirm, have you tried resetting your device?

Cheers,

Muddi

[Dan_A]

Hi folks,

@Juni, @Muddi, @Jake, thanks for the help.

@DarlaBaker, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above like the factory reset? If yes, how is it?

Thanks,

Dan

[Dan_A]

Hello again,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Dan