Nest hub max camera no longer tracks

[Tgibb]

I've had a Google nest hub Max for a couple of years. When doing video calling the camera used to track the person you spoke with so if they moved the camera moved with them. Somehow that feature has stopped and I can't figure out how to reset it.

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

@Tgibb, did you try the steps provided on the previous post? Does it work on your end? Let us know if you have additional questions and the Community would gladly help. 

By the way, big thanks to @RachelGomez123 for helping out.

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Tgibb]

Reset and reboot, nothing changes.

[Muddi]

Hi Tgibb,

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi
 

[Tgibb]

In addition, I can no longer call home devices either nor can my kids call me. 😞

[Muddi]

Hey Tgibb,

Thanks for coming back to us. To confirm, have you tried rebooting your devices to refresh the connection? Please note that auto framing during Duo video calls, where the camera pans and zooms to keep you in view can be managed directly in a Duo call. To enable it, tap the screen during a call and then tap the icon next to the mic and video icons.

Cheers,

Muddi

[Muddi]

Hi Tgibb,

How's it going with your Google Nest Hub Max? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi
 

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni