Nest hub max wont connect

[RachaelRae]

I have two home and moved my nest hub max and it connected perfectly and then I brought it back to my other home and it will not connect to the internet.  I even factory reset it and it still will not connect. Help please

[frances]

Hi RachaelRae,

Hi Connie and CJRelics,

Thank you for reaching out. Oh no! I am sorry to hear that your Google Nest Hub Max is not connecting to your WiFi network. I understand your concern and would be more than happy to help find a solution. First, I have some quick questions to get a better understanding of this situation.

• Could you please check that all of your devices on the same WiFi network?
• Have you tried connecting your device to a mobile hotspot instead? What happens?
• Have you tried rebooting your router?
• What error message are you receiving?

Thank you for your patience, I look forward to helping you. Let's get this issue resolved!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.