Hey everyone. I recently changed internet providers which involved getting a new wifi modem setup. I have managed to transfer 2 google nest minis, a google assisted TV and 1 Nest display onto the new network but one of my Nest displays refuse to connect to the wifi. I have checked every possible setting in the wifi but can’t see what would be stopping it. Any suggestions?
edit: I should mention that the display is less then a year old, and worked perfectly before the wifi change. I have done all the obvious problem solving such as restarts ect. None of my other google devices have had issues with the new wifi network.
Following this with interest. I have 2 x nest hubs that go through set up process but then show “cannot connect to wi-fi”. I have a third one that does connect Have also changed providers but weird tgat one does work
Thanks for sharing details about the issue here.
I know how challenging it can be when you're having issues connecting one of your devices to your network. To confirm, is it a Nest Hub (1st gen)? If yes, please check the firmware and operating system version of your device. Below are the steps on how to check the version of your device:
Also, to eliminate any network issues and also be able to check the firmware version of your devices, could you try setting up your device using a mobile hotspot. Please note you will need two mobile devices for this setup (one will serve as a router and the other used to set up your Google Nest Hub).
Let us know how it goes.
It's been a while since this thread was last updated by any affected customers so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.